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  1. #1
    Join Date
    Mar 2009
    Location
    Michigan
    Posts
    6,808

    Default Hearing Aid Warranty and Repairs

    My question involves a consumer law issue in the State of: Michigan.

    This is regarding a hearing aid.

    I had repair work done on 12/9/11 which was a repair and recase. Also a 12 month warranty.

    I had more work done on 8/29/12, to replace the receiver. This was covered under the warranty.

    I am now having the same problem as the 8/29/12 issue. My hearing dealer is - well, I am not going back to her after how rude and snotty she was today (as was the receptionist) - not their first time being rude. She refused to call the repair company and ask. She begrudgingly made me copies of the repair orders. (I have emailed the repair company to inquire)

    Under the repair orders, it says: Standard Services (includes 6 month warranty).

    So would this work I need done be covered on the 6 month warranty from the last repair?

    thanks!

  2. #2
    Join Date
    Sep 2011
    Location
    OH10
    Posts
    17,019

    Default Re: Repairs and Warranties

    Standard Service, is service you pay for. You received warranty repair, which lasts for the standard term of the warranty.

  3. #3
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Hearing Aid Warranty and Repairs

    Quote Quoting PandorasBox
    View Post
    Under the repair orders, it says: Standard Services (includes 6 month warranty).
    Exactly what are you looking at? You received a warranty service, not a standard service, so that language would appear inapplicable.

  4. #4
    Join Date
    Mar 2009
    Location
    Michigan
    Posts
    6,808

    Default Re: Hearing Aid Warranty and Repairs

    Ok. Thanks. Their form is a bit confusing to read....

    - - - Updated - - -

    Next move...

    The woman who inspects, cleans, etc, the hearing aids...makes the decisions that you need repairs....

    She still performs these tasks..and her license lapsed 1/26/2010.

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