My question involves estate proceedings in the state of: Washington D.C.
FACTS: Bank account held jointly by mother & father, both of whom are now deceased (mother passed 2011, father passed 2012). Bank accounts held solely in father's name have been turned into an estate account. I am the sole heir (daughter) and reside in the Midwest. I have both death certificates and Letters of Administration from the Superior Ct. of DC naming me personal representative. Since this account is in both parent' names, (and not subject to probate?), I am trying to get the bank, Capital One, to close the account and issue a check to me based on the original documents that I can send or fax to them.
PROBLEM: Capital One does not have a branch office anywhere within a 150 miles or more of my residence. I have mobility problems, and have trouble getting around. Plus, its seems unfair that I have incur travel expenses to close the account. I've asked to talk to the legal department, to no avail. I've asked for an address to the legal department, nothing forthcoming. Customer service people are useless. What are my options? Do I need to hire an attorney? Any information that can help me would be much appreciated.