I was in an accident last week and my car was towed to a towing company in Florida. Allstate adjuster went to the lot to take pictures and found the car to be a total loss. Allstate asked me to go down to the lot where my car is as soon as possible to remove my personal items from the car and sign authorization to have the car removed from the lot so they will not incur any more storage fees.
I went today to retrieve my personal items and the towing company told me that the car has already been removed to COPART which is an auction house here in FL. I told them they did NOT have my authorization to remove my car. They told me that the adjuster from Allstate gave them the authority. I advised the towing company that Allstate does not even own my car yet, The title is still in my hands. I called Allstate and they told me that adjusters DO NOT have the authorization to move any cars anywhere. I went back to the towing company and they told me it is out of their hands and that Allstate needs to figure out how to get my personal items back. At this point I dont know what is left of my personal items. Towing company claims it happens all the time and that they are not going to do anything about it. I asked to see the paperwork to were the adjuster signed releasing my car and she said it was locked up in the safe for the night come back tomorrow.
Who is at fault and what can be done?