This may sound silly and by itself it is, but the decline of customer service over the years makes this more about the principle of the thing than about this single event.
I’m curious to know what legal standing I have or not have on the following.
My son bought a computer game.
The requirements on the box states “Requires internet connection and free Steam Account along with acceptance of the SSA”.
I have an internet connection and a free Steam Account and I have accepted the SSA (Service Subscriber Agreement).
The SSA can be found on the Steam website.
My son cannot play the game because a week or so ago, his computer died and I had to re-build him a new one. I also had to reload everything. When I tried to install the game it requires you to log into your free Steam Account. You log in but then a new feature has been enabled on the account called SteamGuard. It is a verification system that detects new hardware and will send an email to the address on the account with a code of which you enter to continue to install the game with. I think this feature is great by the way.
The email on the account is no longer valid because one ISP took over another ISP and changed the email address. So, that verification code email is not accessible to me.
SteamGuard was enabled on the account without my consent sometime after March 2011.
But for SteamGuard to be enabled I had to have a verifiable email address and if this was enabled after March 2011, it would be impossible to verify the email address on the account because that address was no longer valid after Dec, 31, 2010.
Even if the account had a verifiable email address prior to Dec 2010, enabling something on your account as strict as this I would think it would want to verify it again.
I know at this point I just should have changed my email address on the account. And I have opened a help ticket with Steam to correct all of this. Steam support seems to be no support for something as simple as changing the email address on the account after I proved to them I am the owner of the account.
Here’s the silly part. And I know I should just wait on Steam support, but I’m getting tired of companies pushing their customers around. It’s not about this single event but the numerous events of bad customer service, bad products, and no support.
My silly thoughts are:
One: the requirements have been met to play this game and I cannot. Nowhere in the installation of the game when the SSA is presented does it require I have Steam Guard enable on my Steam account.
Two: My account at Steam was changed without my consent or verified.
I don’t know what legal stand there is.

