I have been a good customer for years.
However, I was pretty stunned to read online you were planning a new fee structure to start on June 28. Very considerate of you to inform your customers in writing, we had to read online....
Well, today, June 18, I get my new statement, with your new $9.99 Data fee.
As of tomorrow, June 19, I will be taking my business elsewhere.
I wouldn't be upset if it wasn't for that facts that:
A- you should have notified your customers. You just slapped that fee on me without notification. Had you told me last month, I would have dropped my service then......
B - I don't use the internet on my phone.
C- I hate texting, and hate the few I receive (mostly "free" from you, stating I can upgrade my phone)....
Verizon Employees - I would advise you start saving your money....I see massive layoffs in your future......

