Denver, CO
My apt. building owned and managed by Carmel Partners, selected NW&P as the billing company who issues our monthly billings for water, sewer and gas charges. The billing is based on the RUBS(Ratio Utiility Billing System).
1. My monthly water portion increased more than double from the past 6 months of living here ie. $12.70 for July billing and previously 5.22, 4.30, 4.01, 3.87, 4.05, 3.99. This seems very wrong. I am the only one living here. Nothing has changed since I moved in.
2. Sounds like a small problem but I am tired of being hit with one fee after another. On my billing from this billing company (who in essence is really doing the work of what my apt. owner should be doing- billing the residents for their utilities) is a $5.00 service charge. This will appear monthly. This fee, according to the billing company, covers the cost of answering our billing questions to them. Say what? I am paying a fee for their work when they were hired by the owner? This makes no sense. I am paying for the cost they are charging the owner to do their billing. I am refusing to pay this and received a letter telling me if I do not pay the $5.00 by Sept.15, I will be charged a $50.00 late fee. In my lease, the only time they can charge a $50.00 late fee is on rent. This has nothing to do with rent. I pay my rent on time and before time each month. I have never been a problem for them. I just do not want to give them an extra $60.00 a year and not even to my owner but the company they hired to do their work?
Thank you for your help.
I appreciate any answer/help you can give me.
secondmamma

