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  1. #1

    Default Computer Hacking by Our Point of Sale - Reseller

    My question involves criminal law for the state of: Florida

    Please correct me if this is not the right thread.

    Our retail establishment purchased POS hardware and software that was installed by a VAR (Value Added Reseller). We also have all of our support through this reseller. Normally, if we open a support case, it is by phone, they ask us if they can remotely connect to us so we can observe what they are doing. During a support case, (email, non emergency), I found out that over course of the few days the ticket was open, the reseller attempted to remotely connect to our infrastructure, without our authorization & at a time of their choosing, through a backdoor that they apparently install at all of their clients. They attempted to connect using a pre-defined password that they installed as an alternate method to connecting to us. Industry standard is that any remote connection to a POS infrastructure require a 2-factor authentication (random password each session, etc) in order to stay PCI compliant (TeamViewer provides both of these functions). Luckily, our IT practices stopped this in its place. When brought to the attention of the VAR, they merely shrugged it off.

    Our systems are used for more than just the business, and intellectual property is kept on-site and if exposed would cause irreversible harm.

    In my opinion this is criminal hacking, regardless of their peaceful or malicious intentions due to what could have been accidentally exposed by them and because they tried to connect without our knowledge. (They could have also connected in the past without our knowledge).

    Do I have any legal recourse from a civil and/or criminal stance?


  2. #2
    Join Date
    Sep 2005
    Behind a Desk

    Default Re: Computer Hacking by Our Point of Sale - Reseller

    If you want to report the reseller to the police, they're not hard to reach. If you make a police report that the police believes merits the action, they will submit the report for review by a prosecutor and the prosecutor will then determine if charges should be authorized.

  3. #3

    Default Re: Computer Hacking by Our Point of Sale - Reseller

    Do you have an opinion from a civil standpoint, i.e. small claims, etc.

  4. #4
    Join Date
    Sep 2005
    Behind a Desk

    Default Re: Computer Hacking by Our Point of Sale - Reseller

    You posted this as a criminal law issue. Civil cases are something else, entirely.

    So far you have not identified any economic damages, so what exactly is it that you would sue to recover?

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