Summary
My mom was caught shoplifting at Macy's. The security guard used unnecessary force on her. She was crying, she gave back the stolen merchandise and yet he proceeded to slam her against the wall and handcuff her. The store manager came out and told him to take it easy. She was scared and not in her right state of mind when she was told to sign some documents. It was wrong of her to do that and she really regrets doing so, it is her first offense. She had to spend a night in jail and was traumatized from the experience. She is extremely depressed from the ordeal and I believe the treatment she received from the security guard and the jail officers was negligent. I'm not aware of procedures or prisoner rights. I would appreciate your help very much, thank you.
My question involves criminal law for the state of Texas.
Here are my questions:
Shoplifting
1. Is there anything we can do to prevent this from going on her permanent record? I have heard of expungement, non-disclosure, and deferred adjudication. What is our best option? And how long will she have this on her record before she can ask for a pardon?
2. Macy sent her a letter fining her $377 for the cost of goods she stole even though they already recovered all these goods? Is it in her best interests to pay the fine? She already has to go to court for the shoplifting charges?
3. How do we defend ourselves or reduce the charges? I believe its either a class B misdemeanor or a felony charge on her part. The yellow paper says felony.
Negligent Treatment
1. In prison, the officers could have processed her but they went to sleep. Are they allowed to do that? They didn't even let her sit down, they made her stand for six hours while they took a nap.
2. I read something about prisoner's private rights being stripped in jail. The toilet in the cell for the women was public yet male prison guards were passing back and forth, my mom had to hold in her urine.
3. The officers were also rude, and her experience in jail was so emotionally traumatizing for her that she is now on depression medication.
4. The Macy's security guard used unnecessary force on my mom, she wasn't even trying to flee, just crying. Do we have a case against him?
Thank you for your time and kind consideration. I'm only 17 and I don't really know how all of this works.

