My question involves a consumer law issue in the State of: Michigan
My 87yr old Mother got a Hearing aid a few years ago from a Beltone office.
She had been talking for a while about getting my Dad (89yr old Diabetic, Blind,
early Alzheimer's) some help, too. They are on Medicare
and have extremely meager resources. A few Months ago she made an appointment
for another check up there, and I took them both in.
While we were there, she asked if Dad could have his ears tested.
According to the results he needed TWO Hearing Aids, @ $3000 EACH.
I had tried to talk her out of it previously,
(since I wasn't sure how cooperative He would be to actually WEAR them),
but she was adamant that his hearing was bad,
and she wanted the best possible quality of Life for Him.
I expressed my doubts again at the appointment,
but the audiologist went ahead and helped her pick out the "best" Hearing Aids
for my Dad's condition, took casts of his ears, and put the order in.
2 weeks later, we were back for the final fitting, installation, instructions, and payment:
$6000 paid in full out of their tapped-out Bank Account.
Not 20 minutes later in the car, my Dad had taken them out, saying,
"I found these, but I don't know what they are for." And so it began.
After multiple attempts, it became very obvious that He WASN'T going to leave them in.
When we asked the Audiologist about it at the next check up, he said to keep trying.
I have been back there several times now with them both, mostly for Her check ups,
and it was well known to the Audiologist within that first month
that he wasn't wearing them. At that time, I asked Him privately
what could be done about this (such as a Return/Refund, etc),
but I was told nothing could be done.
Several Months have now gone by, and it is now blatantly obvious that
this was a shocking waste of Money. They don't live with me,
and I was hoping against hope that he would eventually wear them, but alas, no....
So yesterday I called their office to discuss this with them.
Again, no satisfaction, no Refund, no Compensation.
My Question: How would a Small Claims Judge look at this?
I know my next step would be to send them a registered "demand" letter.
Any other thoughts on how to resolve this?
Anybody think I have a chance of prevailing (somehow)
in Court (or otherwise, even) on their behalf?
Note: The Beltone Office has otherwise been very Friendly, Professional,
and accommodating. I have only this one (HUGE) issue with them.
Also: WHY didn't they recommend we try just ONE Hearing Aid FIRST,
just to see how He would do with THAT one? Have they no Ethics or Scruples?