
Quoting
sixsenuf2002
My family has BC/BS medical and dental insurance through his employment. The insurance covers teeth cleaning twice a year at 100%. Our dentist office set us up for a cleaning and told us we wouldn't have to pay anything because it's covered by our insurance. They did a full mouth debribement on us which is a cleaning with an ultrasonic tool. The dentist told both of us after the cleaning that we would need to come back for the 2nd part of the cleaning. Our insurance company won't pay for the cleaning now. We also got a bill from our dentist for the 2 cleanings. I went to the dentist office and told them that our insurance won't pay for the cleanings. The receptionist told me that we are responsible for whatever our insurance company doesn't pay. I know this and understand this but I feel we were deceived by our dentist office. They should have told us what type of cleaning they wanted to do on us and inform us that our insurance would not pay for it BEFORE they performed the services. That way we would have asked what the cost was and decide from there if we wanted it done or not. Now we have a bill for $144 that we don't agree with. What should I do about this? Since we were lied to about this cleaning, are we obligated to pay this? Thanks in advance! Michelle
PS. The receptionist also told us that we need to come back for our 2nd part of the cleaning and it wouldn't cost us anything because our insurance covers this cleaning at 100%. I told her that I was told our first cleaning was covered 100%. She said she will call our insurance company and see if they would put it under the free cleaning code and then we wouldn't have another cleaning for a year. I'm hoping BC/BS will do what the dentist office wants so this bill will disappear! My husband doesn't want to go to this dentist anymore and I do have to say, I agree.