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  1. #1
    Join Date
    Sep 2011
    Posts
    4

    Default Towed While on Premises

    My question involves towing laws for the State of: Texas
    Last night I went to a restaurant that had signs posted "Customer Parking Only unauthorized vehicles will be towed at owners or operators expense. Towing enforced at all times". I parked in the restaurants (shopping center) parking lot and went to the ATM across the street at the near by Walgreen so I wouldn't have to use my credit card. I then come back to restaurant to eat with a few friends. My receipt is timestamped for 11:02pm I paid cash for my food but my friends that paid right before me paid with credit card and can vouch for me being there as well as the bar manager at the time too. We left the restaurant at around 11:55pm and I go outside to find that my car was towed away. Bar manager said that the tow truck people watch the property and that there was nothing they could do but she gave me her information because she did see me there. We go to the storage lot and had a police officer accompany us he said that he needed proof that we were there and he would not accept the receipts as proof and that he would need pictures of where we were parked (he was not willing to drive to the restaurant to see for himself). After paying to retrieve my vehicle I looked at the check-in time of my car it was checked in at 11:35pm, twenty minutes before we actually left the restaurant. Also on the receipt under reason of tow, the paper was left blank. Was this tow legal? How do I go about getting my money back???

  2. #2
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Towed While on Premises

    When you talked to the towing company, what did they tell you? That you were towed when you left the parking lot, crossed the street and entered Walgreens? And they're refusing to refund your money even though the restaurant agrees that you returned almost immediately to dine?

  3. #3
    Join Date
    Sep 2011
    Posts
    4

    Default Re: Towed While on Premises

    I have not had the opportunity yet to talk to the towing company due to the labor day weekend, my car was taken to a storage facility that according to them have nothing to do with it. When I first parked at the restaurant I crossed the street to go to Walgreen to withdraw money out of the ATM and came back. It didn't take but 3-5 minutes to do that. As I was crossing the street to go back into the restaurant my car was still there I even passed by it again to make sure that the door was still locked.

  4. #4
    Join Date
    Mar 2005
    Location
    Michigan
    Posts
    28,906

    Default Re: Towed While on Premises

    It will be helpful to know what they say - if they claim that they were called by a mall tenant, if they claim their driver saw you cross the street, etc.

  5. #5
    Join Date
    Sep 2011
    Posts
    4

    Default Re: Towed While on Premises

    They said they tow if you leave the property for any reason and the towing company has the property is monitored by cameras. I just withdrew money out of an atm it doesn't make sense to me. If I was already in the restaurant as they were towing my car. I mean I could understand if I was gone for 30 minutes but I was gone for less then five. Just so I could eat in said restaurant.

  6. #6
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Towed While on Premises

    "They said" - we're now speaking about the towing company?

    If cameras are monitoring the property, the cameras should document that you were patronizing the shopping mall at the time of the tow, right?

  7. #7
    Join Date
    Sep 2011
    Posts
    4

    Default Re: Towed While on Premises

    Yes the towing company did tell me that they tow if I left the property. They also said they would review the camera

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