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  1. #1
    Join Date
    Aug 2011
    Posts
    2

    Post Employee Self-Adjusted Tips on Credit Card Slips

    My question involves a theft that occurred in the state of: Massachusetts

    A guest of mine called recently to ask about a charge on their Credit Card. The guest remarked that they had left a cash tip, but their statement declared that a $2 tip had been added. I looked into the slips, and saw that they were, in fact, charged a tip that was not approved. The guest had split the check 4 ways, with three other friends, and they had all left a $2 on each bill, and it could have been an oversight.

    I did an audit on that employee and researched each credit card slip that they processed, and found a large number of 'adjusted' tips. I will be terminating this employee within the next 24 hours (when they return to work). I am also going to present a final sum that they've 'adjusted' to return to my guests; despite the huge embarassment to myself and my business, I believe in doing things honestly.

    I have their final sum, totalling just below $300, and would like to be able to present them with their soon to be legal troubles; fines, penalties, etc. One; to scare them because I'd (very mature I know) like to see them sweat for betraying my trust; and Two: so that, as I search through all of my staff members slips, any of them considering stealing as well will certainly think twice.

    Thank you in advance.

  2. #2
    Join Date
    Jan 2006
    Posts
    38,867

    Default Re: Employee Self-Adjusted Tips on Cc Slips

    The patrons have every right to file a criminal complaint due to the illegal actions. The credit card companies also may have the right to file a criminal complaint. Since you were not injured, I do not see how you have the right to demand anything short of they not work for you anymore. The employee did not steal from you.

    You have the right to report the fraud to the police and given the fact doing so would be a good idea as it tends to show you were not complicit in the fraud. After that, the prosecution will be taken care of.

  3. #3
    Join Date
    Jan 2008
    Location
    Toledo, OH
    Posts
    16,307

    Default Re: Employee Self-Adjusted Tips on Cc Slips

    Concur with jk. Report her to the cops, they WILL handle it, and fire her with extreme prejudice.

    This happened to my husband a few years ago, at a famous resort. He joined some colleagues for a couple beers after their seminar sessions, left a generous cash tip, and thought nothing more of it. Upon checking out, he noticed a "miscellaneous charge" on the bill, and asked what it was. Seems his server had adjusted herself a $10 tip and had it charged to his room! The folks at the resort had him speak to law enforcement on the spot, and she was canned.

  4. #4
    Join Date
    Sep 2010
    Posts
    19,901

    Default Re: Employee Self-Adjusted Tips on Cc Slips

    Actually, anybody who knew it happened can make a complaint.
    Criminal charges are brought by the commonwealth, not any individual party.

    As to what you should do, I would indeed be reporting it to the police or prosecutor's office.

  5. #5
    Join Date
    Mar 2009
    Location
    Michigan
    Posts
    6,808

    Default Re: Employee Self-Adjusted Tips on Cc Slips

    Just my two cents: I would contact those customers, and ask them to file a criminal complaint against the person.

  6. #6
    Join Date
    Aug 2011
    Posts
    2

    Default Re: Employee Self-Adjusted Tips on Cc Slips

    Thank you all for the advice. I was able to process things very quickly (for placing a criminal complaint), as a number of my guests are officers. The icing on the cake is that the former employee is here on a school visa, and could face expulsion/deportation.

    Thank you again.

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