My question involves a consumer law issue in the State of: Florida
Hi, I bought a brand new, lifetime warranted car alternator replacement. However; my car is pretty rare or uncommon.
It's a Lincoln LS V6, but it is equipped with a Manual Transmission. Lincoln only built 2331 units with Manual Transmission. The Automatic equipped Lincoln LS has a different alternator than Manual Transmission equipped Lincoln LS.
So, I called the retailer and specified the part I needed, and mentioned that it was not the same as the regular Lincoln LS. They repair shop and retailer owner told me over the phone they do have the correct one for my vehicle.
I went ahead and bought the item. After installing the new alternator, it gives errors and malfunctions while operating. So I went back to the shop for the owner to check on it. After his testings, he came to the conclusion that my car is stick shift and it requires a different alternator, which is extremely hard to find other than at a Lincoln/Ford dealership.
So he offered me 2 options.
Option 1. He will find the right alternator (which as of now I know wont happen)
Option 2. He will rebuild my older alternator (but wants to charge me the same price as the brand new one even after he told me when I called the first time that a brand new one was 159 and to rebuilt mine was 119)
I want to know if I have the right to return the part and receive a full refund.
Thanks a million.
God bless.

