Let me first start off by stating that I have 100% feedback on eBay on over 90 transactions.
A buyer has claimed that he never recieved a package that I sent out and filed a complaint with Paypal. The buyer refused delivery confirmation, signature confirmation and/or shipping insurance.
Paypal sided with the buyer because I did not have my receipt that I shipped the product and removed funds from my account and refunded the buyer, leaving my account negative.
I refuse to pay the negative balance because I payed for the merchandise I sold, and then I have to pay for it again because my account is negative.
I ask Paypal to prove to me that I didn't ship the product since in this country I am innocent until proven guilty. I also ask them what's to say the customer did recieve the product, lied and said he didn't to simply double dip and get the product and his money back.
What should I do and can Paypal really do anything about this?