This is a bit lengthy but it's important to me...Ok, so i rehabilitated my Direct loans as of next month and paid off my tuition debt, so things were going well, then i discovered the Perkins loan was held by a separate collection agency called NES. When i called, they refused to allow me to enter the federal loan rehab thing. This seemed quite absurd so i pressed them that it is a Dept of Ed program and it's not their choice. This devil also claimed i must give a routing # as they do not ever take physical checks, again absurd right. So i refused to do so and he threatened me that they were recording this and will tell their the college how uncooperative i'm being, while he is trying to "help" me. I laughed and ended the convo. I called the college and told them how this lying scumbag was harassing their students. The supervisor said none of that was ok and he would call their boss and order them to enter me into loan rehab. I called the Dept of Ed Ombudsman at the same time cause screw this. They assigned me a case worker.
Now a few days later i called NES again and again the same asshole refuses. I called the college again and he swore they would get me a different rep and he seemed quite angry. He reaffirmed what the ombuds told me, that they cannot refuse me on this. I call NES a few hours later and finally this same trash (they would not send me to another agent) offered to rehab my loan...at $500/mo for 9 months which be 100% of the perkins loan...all of it. He claims yet again they don't take checks and to give him routing #. I caved and gave an account # and he said they would find the routing and deduct payments that day. I made sure there's only enough for that month's payment. He refused to send any paperwork also. I can afford to make these payments but do not trust NES, at all. I trust the college to not screw me but they seem to not have control. With the Direct loan, it was real simple. I paid 25% of the balance and the loan is rehab'd, they sent a contract, and i photocopied and sent certified checks. All i want is to remove the financial hold, and finish my degree, but this crap is being complicated and drawn out.
What i'd like to know is, what recourse do i have now to ensure this works? Don't they HAVE to send paperwork and allow physical checks, especially when the college their client says so? Isn't their some policy as to what % of the balance is to be paid for a loan rehab (like under 100)? How can i make them just take the damn money already? Does the ombud office actually do anything? I would like some assurance that this is resolved other than "yep" by this lying piece of crap at NES. Any help would be MUCH appreciated.

