Quote Quoting jk
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file a dispute with the credit reporting agencies (all 3 if it is listed with all 3)

the old account is long beyond the reportable time. The new account, what I read, has a 0 balance so there is nothing to collect on. If you can get a written statement from Sprint with what you said they said, it would be good support for your argument.

Personally, I would not contact the collection agency at this point in the issue. There is no reason you should have to.
Thanks, JK. Just to clarify, and I realize I may have omitted this yesterday, Sprint shows a $0 balance as a result of the charge-off. However, the amount the charge off that the agency is attempting to collect upon is $705.

I agree, and have/will not contact them. Once I file the dispute, and the credit bureaus agree to remove it from my file, can the collection agency contest it or place the item right back on to the report?

Many, many thanks for your time on this!