My question involves collection proceedings in the State of: Florida
Our company had a contract with Truly Nolan for pest control for several years. We wanted to cancel and according to the contract we gave our monthly service tech a letter on letterhead and signed that we would be cancelling /not renewing our contract for another year. This was done more than 30 days in advance of the contract ending date as required by the contract.
Truly Nolan is now saying we owe for 4 months additional service they provided after the contract end date. They say they have no record of our cancellation letter. We provided them a copy of the letter and they are still saying we owe and have reported us to a collection agency. We responded within the 30 day period providing a letter and the copy of the cancellation letter to the collection agency.
Now they are threatening to report us to a nationwide credit bureau if we do not pay. The Truly Nolan service tech no longer works for them but has told me he turned in the letter the day we gave it to him.
What options do we have? Thanks