My question involves an injury that occurred in the state of: PA
I have a samsung r780. the other day both shift keys and the caps lock buttons stopped working. for about a minute they were working on and off and then all of a sudden all three buttons quit working.
here are some things i have figured out...
- removed keyboard from laptop, there was nothing interfering with the connection of the keyboard to the keyboard controller. placed keyboard back in laptop.
- i didn't have a usb keyboard handy to test, so i had someone remote connect to my computer. they were able to use their shift keys and caps lock key to perform those functions on my computer. which shows that it is not a windows or bios problem... i think.
- i downloaded 'keyboard test.' the test is not even recognizing that these keys are being pressed. it doesn't even say 'key failure'
- i reprogrammed a key on my keyboard and made it function as the left shift key. it worked. i reprogrammed the left shift key to function as a working key... that didn't work.
so these three keys just died simultaneously within a minute. there is nothing physically wrong with the keys that i can tell. nothing was spilled on my keyboard. there is nothing under the keys... very clean keyboard.
they all perform the same function pretty much. so it isn't like 3 random keys going bad on my computer.
now, my question... is it the keyboard itself that is faulty or is it the keyboard controller on the motherboard...
just want to know that the store wont replace any keyboard. do i have to file a complaint to court about the store?
thanks,
Phillip

