My question involves a consumer law issue in the State of: North Carolina
I purchased a vehicle in 07/2010 from a dealership. At the time of purchase, I did get a warranty from Warranty CO A. I have the paperwork where both my wife and I (we are both on the loan) to CO A.
I called CO A as we are having an issue with the car and it needs to be fixed. I was told that our warranty was canceled on 09/20. I called my finance company and they explain that we have a warranty with a different co (CO B). The person I spoke with pulled my paperwork and I faxed him the paperwork that I have with CO A.
Once he looked at all the paperwork, he noticed that I only signed the warranty paperwork for CO B and not my wife. He faxed me the paperwork from CO B, and the signature on the paperwork is not mine. I called the finance company back and he even agrees that this is not my signature.
At this point, I am not sure what I can do. The warranty with CO B is actually owned by the company I work for. I found out that I would have received a 20% discount had it been made aware to them that I worked for CO B. Also, with the dealership forging my signature, I feel as though something else was going on.
Only advice would be greatly appreciated. I feel that I should speak with an attorney, but I wanted to come here first.