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  1. #1

    Question Price adjusment scenario - retail fraud?

    Is this scenario considered retail fraud?:

    1) Purchase an item from an online store, who also has local stores in the area (They are a national retailer)

    2) Obtain a price adjustment by calling the store's 800-number during the adjustment period (usually 14 days), if the item went on sale.

    3) Goto the local store and return the item with the order slip from the online order, which only states the original price paid when it was purchased.

    4) Sometimes the local store will call the 800-number to verify if a price adjustment was issued on an order, and then only refund the adjusted price; but most times the local store does not verify if any price adjustments were made.

    Is it my fault if the local store doesn't check with it's online store?

    Can anything happen to me if I don't tell the local store that I received a price adjustment before I returned the item?

    Who has responsibility here - the store or me?

    In my opinion this is a glitch in the store's computer systems.

  2. #2
    Join Date
    May 2006
    Location
    USA
    Posts
    663

    Default Re: Price adjusment scenario - retail fraud?

    Did this already happen? Or are you asking before you try it?

  3. #3

    Default Re: Price adjusment scenario - retail fraud?

    Yes, this already happened.

    I was not intending to do anything wrong. But, did I committ a crime by not informing the sales associate that I already received a price adjustment?

  4. #4
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Price adjusment scenario - retail fraud?

    It sounds like fraud to me. Check the statutes in your state to be sure.

  5. #5

    Default Re: Price adjusment scenario - retail fraud?

    I reside in New Jersey. Do you know the laws/statutes for NJ?

  6. #6
    Join Date
    Mar 2005
    Location
    Michigan
    Posts
    28,906

    Default Re: Price adjusment scenario - retail fraud?

    New Jersey statutes are available here.

  7. #7

    Default Re: Price adjusment scenario - retail fraud?

    After reading other postings on this forum, would you consider this a form of return fraud?

  8. #8

    Default Re: Price adjusment scenario - retail fraud?

    Hello,
    If they did not do the check on the spot, they will not now so don't worry.
    Just like if you go into the store and change tag on a dress to a lower price then return the dress for the actual tag (higher price), if they did not see you change the tag they cannot do anything to you.

  9. #9
    Join Date
    Mar 2005
    Location
    Michigan
    Posts
    28,906

    Default Re: Price adjusment scenario - retail fraud?

    The expression you're looking for is "probably won't," not "can't." Push your luck enough times and you'll get an object lesson in the difference.

  10. #10
    Join Date
    Sep 2005
    Location
    Illinois
    Posts
    36

    Default Re: Price adjusment scenario - retail fraud?

    Many retailers also use what is called "Exception Reporting". A report is automatically generated, listing transactions that could be potentially fraudulent. High dollar returns, multiple returns from the same receipt, multiple returns to the same credit card or same cardholder. The employess at the service desk don't know about this (or don't care), so it is possible that after the fact, it could be found to be fraudulent.

    Also, as far as the after the fact thing goes. There have been numerous incidents I have been involved in, where I cannot prove at the time of the return, that it is in fact fraudulent. As the person leaves, I obtain a license plate and then research the transaction. If it is proven to be fraudlent, I can then file with the police. So don't think just because you walk out of the store and don't get stopped nothing can happen.

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