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  1. #1
    Join Date
    Mar 2011
    Posts
    1

    Question Problems Filing Documentation with EdFinancial

    My question involves collection proceedings in the State of: Texas

    First, I'd like to say I hate EdFinancial. Now, to the problem at hand. For the last two days I have been trying to email scans of some time sensitive paperwork to EdFinancial and every time I send it, they send it back saying that it's not the right file format or it's not under their 2mb file size. They refuse to tell me what the right file format is. I sent the document scans as .pdf, .jpg, .bmp, .tif, and .gif. Since they originally sent me the scans as .tif I assumed that when they rejected the .pdf they wanted .tif. I'd also like to point out that the scans they initially sent me were not under 2mb each - because a full page scan in .tif is simply impossible to get to that file size.

    Is there no law on the books to protect consumers from companies being able to say "Your filesize does not meet our format or size requirements and furthermore, we're just not going to tell you what those requirements are and we aren't going to accept your documents until their meet our unspecified, undocumented requirements."

    Then to further exacerbate the scenario, they end the email with a "we encourage you to fax the documents to us". I could be wrong but I think they are doing everything within their power to prevent people from being able to use email as a platform for getting documents transferred because they are so in love with their archaic fax machine.

    Due to the time constraints on my paperwork, of course I broke down and faxed it, but the fact that they are able to do this to every consumer that needs to get some paperwork processed by them means that someone needs to hold them responsible for not accepting universally acceptable file formats of a legitimate file size. Chances are pretty good that due to their made up constraints and requirements that my load will go into default because they didn't process the paperwork in a timely manner.

    Did I mention that I hate EdFinancial?

    On a side note, I bet file format and size wouldn't matter at all if it were an application for a new loan.

  2. #2
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Problems Filing Documentation with EdFinancial

    When a lender offers you the opportunity to file documents electronically as a convenience, but imposes limits on file format to ensure that it will be able to actually read the documents or imposes limits on file size such that its servers can't be overwhelmed by the volume of documents (or by malicious submissions of gargantuan files), such is life. It's not the only means by which the lender accepts documents - you indicate FAX, I'm expecting that the mail still works as well - so if your files aren't compatible with their online system you have other options at your disposal.

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