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  1. #4
    Join Date
    Jul 2010
    Posts
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    Default Re: Accused of Shoplifting, Missed Work

    It sounds to me like it was a bad stop from a policy standpoint but I don't have all the details. Most companies recognize that when their LP person screws the pooch, they need to do something for the customer. It normally takes very little squeaking to get the wheel greased.

    You said the LP person grabbed you and then called mall security? LP people don't usually require/ask for the assistance of outside security unless the subject is resisting.

    Did you speak to the LP manager about the trespassing form? The regular managers in many retailers don't know how to look that stuff up b/c LP is its own little world. If there is no record of the incident occurring at the store, have you contacted the police to see if the officer did any kind of report?

    It is possible that the LP person decided to pretend the whole thing never happened, i.e. not documenting it. Both of those things (the bad stop and covering it up) are grounds for termination in most companies. If there was no record, and the LP person in question has since been shown the door, that may explain the lack of communication from the company. They may still be investigating and consulting with their legal dept about what to do. I would imagine if the LP person isn't still there, he isn't going to cooperate if they call asking him about it. If he is still there, he may still be playing the "LA LA LA LA....don't know what you're talking about" game. If there is no evidence to prove it happened, they are going to be reticent to compensate you.

    Try finding a contact address for someone VERY high up in customer service and send them a letter, certified return-receipt. That may get you some further action. Do NOT threaten any kind of legal action in the letter. That can cause them to circle the wagons and further frustrate things. Just explain what happened, who you have spoken to about it and that you are hoping they will do the right thing. If you're lucky, they'll contact you and either a. make an offer for you to go away or b. ask you what you want to go away. If they do and you accept, expect to a. be required to sign a hold harmless letter (basically that all parties agree the matter is closed and you will take no further action) and b. NOT get cash. It is almost unheard of for them to give cash. Normally it's in the form of store credit....so they're not really losing any money on the deal.

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