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  1. #1

    Default Ebay Item Was Not Received and They Will Not Issue a Refund

    My question involves a consumer law issue in the State of: Arkansas
    My issue is. I ordered an item via E-Bay auctions and paid for it with credit card via PayPal.

    The seller mailed the item and provided a tracking number. I did not receive the item and it was marked as delivered via USPS. I contacted the seller via email numerous times and she states she shipped to the confirmed address and I checked to make sure this info is correct and it is. I have purchased numerous items in the past and have not had any issues with not receiving the package. The seller suggests I call my local USPS office to determine if they can be of any help. I call and open an investigation this takes approx. 5 to 6 days and I receive no help there. They can't locate the package. The local Postmaster states that since I am in a rural area sometimes the mail carrier scans packages as they leave the post office as delivered and then they deliver them later that day. I call all of my local neighbors I live in a rural area and my mailbox is approx. 1/4 mile away from my actual home. I still can't locate the package. Local USPS office states the only recourse or next course of action is to have the mailer contact their local Post office were the package was mailed and file a claim and I would have to sign a form stating I did not receive it. I let the seller know and she will not cooperate. Tells me she mailed it and to the correct address and the tracking number is proof that I received and basically that she says I am telling a lie about not receiving the package. I open an Ebay claim and they side with the seller because the tracking number is marked delivered to my address. Now this has all stared about 3 to 4 weeks ago and I have a another package that is marked as delivered and it never makes it to me. I report it to USPS also and now they are afraid this may be an issue of theft. Finally to my question what if anything can I do about this. I did not get the items. Although it is not a lot a money approx 50 to 60 bucks for all of the missing packages I just I should not have to pay for something I did not receive. Thanks in advance and I apologize for this being so long!!

  2. #2
    Join Date
    Sep 2005
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    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    The seller is responsible to ship the item to you. The seller has no control over the USPS, and the seller is not responsible if the reason you didn't receive the item after delivery is that somebody is stealing your mail.

  3. #3

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    One other question. I understand that but why wouldn't the seller or mailer be willing to make the claim of the lost package via her end I could sign the form stated I did not receive it and she could get a refund of her money. As it is, I have no recourse for a product I paid for but did not receive. I guess basically, I am out the money and I have nothing to show for it because she does not want to file the claim and there is nothing I can really do then?

  4. #4
    Join Date
    Jan 2008
    Location
    Toledo, OH
    Posts
    16,307

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    That's correct.

    Had you insisted that she ship with insurance and Signature Confirmation, you might have recourse against the Post Office (you could file an insurance claim), but since you did not, there's naught to be done.

  5. #5

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    OK, thank you all for reading and posting replies. I really appreciate this. Good info to know about in the future. I will request signature confirmation & insurance. This way maybe I will be a little better protected in the future. Lesson Learned!

  6. #6
    Join Date
    Feb 2010
    Location
    CT & IL
    Posts
    5,273

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    Best bet is not to deal with ebay at all.

  7. #7
    Join Date
    Mar 2009
    Location
    Key West, FL
    Posts
    2,350

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    As pointed out, the seller is in no position to report that the package was not received. There likely is no insurance anyway. The seller has no other duty to you other than shipping what you ordered.

    If your mailbox is that far from the house, obviously you can't keep an eye on it.

    I would suggest purchasing or building a mail box big enough for the packages you generally get that your route person would have a key to, OR simply leave it unlocked and ask the delivery person to lock it after placing a package into it. You could also design it to have a drop box type setup.

    You can also buy or build a system that sounds a buzzer, etc. in the house when the mail box is opened and closed. Another approach is a wireless camera mounted on a pole to keep an eye on the mailbox. You can also bury a cable or run it along a fence line, though that would be a bit of work of course.

    The other approach is to rent a commercial mailbox in town like at the UPS Store that accepts packages.

  8. #8
    Join Date
    Sep 2010
    Posts
    19,901

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    Ebay doesn't have your money. When you buy something on ebay, you are buying it from the person who listed it. Ebay is just the venue.
    You screwed up, you owe the second shipping. Get real.

    As for the original poster, in fact, most of the information given was completely wrong. Unless the shipper used a online verifiable method of shipping (such as DC with the USPS or one of the express carriers), PAYPAL, when presented with a claim will roll over and refund the buyer's money. If you paid with a credit card, and PAYPAL turns you down, you still have recourse through your credit card company (but need to do that first as PAYPAL will close your account if you chargeback through it without giving them the first chance to deal with the problem).

  9. #9
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Ebay Item Was Not Received and They Will Not Issue a Refund

    Before you accuse others of being "completely wrong", you need to take the time to get your own facts right. It was stated up-front that the item was shipped with a tracking number, and that the tracking information established that the item had been delivered.

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