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  1. #1

    Question Right to an Itemized Bill in California

    My question involves collection proceedings in the State of: California

    I had multiple procedures at a dentist in CA. After my first one, I recieved a bill which I paid in full. Over the year, I recieved no other bills. When I would call the billing department they said my total owing was $0.00. I knew this was wrong as I have good insurance, but not that good 1 year later I recieved a collection agency notice saying I owed $500 for the initial procedure (in which my bill was only $300) They had incorrectly put my account into collections. It took over 2 weeks for them to remove me and admit thier mistake.

    Long story short, a year after my procedures I finally recieved a bill. I paid it in full, but the would not accept my payment and returned it saying I owed $400 less. Then over the course of a week, I called daily and each time was told I owe a different amount.

    It has been 1.5months and they will not give me an itemized bill that shows procedure dates/payments/insurance and what I owe. They emailed me an amount I owe, and what insurance has paid (not itemized just 1 amount) and the insurance they claim to have recieved is less than what my insurance has paid them. I do not want to pay them as they keep giving me different amounts I want an actual bill I can pay so I can compare it with my insurance/dates etc.

    I keep requesting an itemzied bill yet they will not produce one for me.

    In California, is there any law that says I have the right to recieve an itemzied bill for services?

  2. #2
    Join Date
    Jun 2009
    Location
    California
    Posts
    666

    Default Re: Right to an Itemized Bill in California

    I don't know about a law requiring an itemized bill; someone else can probably help on that. But, lack of an itemized bill makes it very difficult for a plaintiff to collect on a debt. Courts require proof.

    I actually just came back from my dentist today and had to request an itemized bill as I paid the tab. They didn't give it to me automatically, but when I asked for it there was no problem.

    It sounds to me that you have a support staff problem, not an operation that is being run to scam people. As such, I would recommend that you write a letter to the dentist detailing the billing problem. A little editing on the post you have here would be fine. Go in to the office and give it to the dentist personally. If they won't let you see him, book an appointment, come back and give it to him at the appointment. Tell him you better not be charged for the appointment, since it was entirely needed to bring the situation to his attention. There actually are many dentists who have no clue about what thier support staff is doing.

  3. #3

    Default Re: Right to an Itemized Bill in California

    I agree it is definately a problem with the billing department. I've already spoken with my dentist and he is aware of it, one of his employees even had a similiar problem being put into collections for a bill she did not owe. I've gone as far as emailing the CEO of the company, and have gotten no-where. It's maddening to say the least. I've spent hours on the phone with them and they just cannot send me a bill, which being the billing dept, you'd think would be quite simple for them. After looking online I've seen alot about the patient bill of rights, which says I am entitled to an itemized bill, but was hoping someone here would be able to give me more info on that.

    The fact that I've been told atleast 5 different amounts I owe to them, with over $500 discrepency between them, makes me wonder if someone in their department is sending inflated bills and committing fraud within the company. The highest and only bill I was sent they told me 'was not in thier system' and they dont know why or who sent it to me. I really could care less about that I just want a bill.

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