Results 1 to 2 of 2
  1. #1
    Join Date
    May 2007
    Posts
    21

    Question Online Merchant - Protection from Fraud Chargebacks

    US State: New Jersey

    Hi,

    I own an online merchant site, and sometimes I receive chargebacks that are fraudulent. And of course 99.9% of the time even if I have an AVS match on the customer's address or tracking confirmation that the order was received by the customer; the credit card company always takes the customer's side and refunds their money.

    This stinks on my end because then I lose my money, and I also lose my product since the customer states that it was never received but I have a tracking number that says it was delivered successfully.

    Anyway, if the credit card company is going to refund the customer's money I at least want to try to get my product back.

    Some people that I talked to said I could file a small claims, police report, or collections report on the customer/address of where the product was delivered. However, I have never done any of this before and I'm looking for some help on what my best options are when this occurs?

    Would I be able to file:
    a. Small Claims Court? If so, how would I go about doing this? What information would I need to provide them?
    b. Police Report? If so, would I just call their local police department? What information would I need to provide them with?
    c. Collections Agency? If so, what information would I need to provide them with?

    Thank you,

    olimits7

  2. #2
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: Online Merchant - Protection from Fraud Chargebacks

    Each state has its own set of rules and procedures for small claims court. You should be able to find the information for any given state pretty easily, using your favorite search engine.

    You would normally make a police report locally, and let your local police deal with the agency in the other state. I can't promise you that they'll be able to do much, or be interested in doing much more than taking a complaint.

    If you want to know what information a particular collection agency will require from you, talk to the agency you're considering working with and ask. They probably can provide a document summarizing what they need from you for each collections file.

    How much money are we talking about, per transaction? (Ballpark.)

    1. Sponsored Links
       

Similar Threads

  1. Travel and Recreation: Gambling Site Chargebacks
    By cheetahwind in forum Consumer Law
    Replies: 9
    Last Post: 07-15-2010, 01:45 AM
  2. Computer Crime: Online Casino Chargebacks
    By KKing in forum Criminal Charges
    Replies: 25
    Last Post: 11-09-2009, 11:57 AM
  3. Defamation: Threatened With Defamation Lawsuit By Online Merchant
    By Underfire in forum Defamation, Slander And Libel
    Replies: 13
    Last Post: 10-13-2007, 12:11 PM
  4. Fraud: Online fraud: Is it worth pursuing?
    By ConcernedApril in forum Criminal Charges
    Replies: 6
    Last Post: 02-10-2007, 11:02 AM
  5. Retailers: Fraud by an Online Retailer?
    By poloxskier in forum Consumer Law
    Replies: 3
    Last Post: 11-29-2005, 08:28 PM
 
 
Sponsored Links

Legal Help, Information and Resources