My question involves policies of Direct Loans, the DOE, and financial student aide with in the USA.
I recently found out that Direct Loans has stopped sending a monthly statement and pay coupon. I have been sending in my payment by mail every month and I also got a monthly statement of my loans every month. Apparently, Direct Loans is not sending these by mail every month now, because their policy has changed. Direct Loans is only sending a packet of pay coupons for half the year along with envelopes. I have a legally tapped conversation of a manager from Direct Loans explicitly stating that they are doing everything that the US DOE and FSA are requiring and that they are not required to send such a monthly statement and monthly pay coupon with an envelope. The manager said that the monthly statement was only available online or by asking about it by phone, which I’m not sure how one would get a paper copy of the monthly statement by phone if they are unwilling to send it by mail. The manager said that the yearly coupon could be sent again only if I request it by phone every month. This is unacceptable as a requirement to call Direct Loans every month to receive a monthly statement and a pay coupon with an envelope.
My question is:
Is Direct Loans required under US federal law to send a monthly statement and pay coupon with an envelope every month unless I have specifically stated that I do not want them to send me a paper copy.
I know that Credit Cards are required under US federal law to send monthly statements and billing coupons with envelopes unless I have specifically stated that I do not want them to send me a paper copy but I am unsure about the federally funded Direct Loans. It seems illogical that this agency is not covered by the same laws that are regulating Credit debt with regard to at least sending monthly statements and a pay coupon with an envelope.
I do not want to access this information online and I do not want to make online payments even if they are willing to give me a 0.25% interest decrease.
All I want from Direct Loans is a monthly statement and monthly pay coupon so that I may have a paper hard copy that gives proof of payment every month and hard copy of bills waiting to be paid without putting my personal information online into their website.
I don't think this is fair and it seems as if this may affect more people than anyone knows. Please help.

