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  1. #1
    Join Date
    May 2008
    Location
    Louisville, KY
    Posts
    1,877

    Default Re: Returned Wrong Item; What Do I Do? What Can THEY Do

    I would not return anything else, and "let sleeping lp's lie" (unless it's cyjeff, in which case I'd have to wake him up, just on principle!)

  2. #2
    Join Date
    Feb 2009
    Posts
    20

    Default Re: Returned Wrong Item; What Do I Do? What Can THEY Do

    thanks for getting back. agreed to not return anything else there, but do you count trying to make the last return straight as a return? One thing I am concerned with is that they have not credited the refund on the cc yet, so I was wondering if this means that they really are NOT sleeping.

    actually, thinking about it some more: all the store has to do is NOT credit the cc back once they find out the product is not the same. Then I bought the darn thing. So one question is: when a store does a return trans at a register and gives the customer a receipt of that return, does that ALWAYS mean that the cc gets credited?

  3. #3
    Join Date
    Mar 2007
    Posts
    9,096

    Default Re: Returned Wrong Item; What Do I Do? What Can THEY Do

    Quote Quoting rid
    View Post
    thanks for getting back. agreed to not return anything else there, but do you count trying to make the last return straight as a return? One thing I am concerned with is that they have not credited the refund on the cc yet, so I was wondering if this means that they really are NOT sleeping.

    actually, thinking about it some more: all the store has to do is NOT credit the cc back once they find out the product is not the same. Then I bought the darn thing. So one question is: when a store does a return trans at a register and gives the customer a receipt of that return, does that ALWAYS mean that the cc gets credited?
    I would still try to go and make everything right.

    This does happen occasionally... now, having said that, if this established a pattern of returns for products significantly lower than the returned items, this could be seen as repeated incidents of retail fraud.

    I will give you two real life examples from my days as a manager at a now defunct electronics retailer.

    One, a kid bought a handheld portable gaming device to replace a broken one. the new one wasn't working either, so mom brought it back for an exchange. Unfortunately, mom, who didn't know better, put the old one in the new box. We caught the differences in serial numbers, mom was appalled and quickly returned with the new product... because she honestly made a mistake. No harm, no foul.

    Two, a guy bought a television of the same manufacturer as a TV he had purchased several years before. He decided to return the new TV under the return policy. However, my team checked the serial numbers and, somehow, the old TV found it's way into the new box...

    In the second case, fraud was obvious... the packaging material had actually been cut to fit the older TV... and the remote actually had FOOD in it.

    Anyway, we told #2 that we wouldn't accept the return of the old TV... and, if he had just taken it and walked away, wouldn't have had a problem. However, he decided to harass both my staff and myself and INSISTED that this was the new TV.... even after I showed him that the serial number was from his previous purchase...He ended up being arrested for retail fraud.

    It is all in your attitude and your relationship with this retailer. If this is another in a long list of "mistakes", each one takes on less and less credibility.

  4. #4
    Join Date
    Mar 2007
    Posts
    9,096

    Default Re: Returned Wrong Item; What Do I Do? What Can THEY Do

    Quote Quoting mmmagique
    View Post
    I would not return anything else, and "let sleeping lp's lie" (unless it's cyjeff, in which case I'd have to wake him up, just on principle!)
    You really don't want to do that.

    According to my wife, I am "Grumpy Bear" first thing in the morning... I don't see it.

  5. #5
    Join Date
    Jan 2006
    Posts
    38,867

    Default Re: Returned Wrong Item; What Do I Do? What Can THEY Do

    Quote Quoting cyjeff
    View Post
    Y

    According to my wife, I am "Grumpy Bear" first thing in the morning... I don't see it.
    probably because you still have your eyes closed, being morning, just waking up, and all.

    Open them eyes and look in the mirror. I'm betting Mrs. Cy is correct.

  6. #6

    Default Re: Returned Wrong Item - What Do I Do? What Can They Do

    I would return to the store and tell them about the substituted returned items ... or at least the second one (you might make them suspicious if you tell them about BOTH occurrences). If you don't tell them, you'd better stay out of that store. Also, while you are waiting to see if your CC is credited and you got away with it, you could be arrested tomorrow at your home (after they get your address from your CC company or your license plate).

    I speak as a former shoplifter who was arrogant, gambled, and got caught. If you don't tell them what happened, even if the subsitutions were accidents, you are a shoplifter since you are cognizant of what really happened. And while you might very well be good at shoplifting, I guarantee you they are better.

  7. #7
    Join Date
    Feb 2009
    Posts
    20

    Default Re: Returned Wrong Item - What Do I Do? What Can They Do

    you are a shoplifter since you are cognizant of what really happened
    So if I go over to the store and try to explain, this constitutes knowledge and therefore a form of a confirmation of wrongdoing?


    So the answers to what they CAN do:

    * arrest me on the spot if I step foot in the store

    * have cops come and get at my house me from my cc records

    ouch.

    I look at the cc not to see whether I got away with it, but to attempt to find out what is going on on their side, to see movement by them, and what movement or non movement might mean. I wd be really fine with scenario #1 below since either of the two scenarios above are not very nice.

    So far, no cc crediting. Is it possible that LP simply said,

    1) 'we won't credit her cc'; case closed; we got our money?
    or
    2) 'we won't credit her cc'; we'll wait til she comes in and asks about the transaction, then get her?
    or
    3) 'we won't credit her cc'; we are now assembling the evidence to go to her house to arrest her?

    what are customary things that LPs do in this situation, assuming the customer does not come in?

    the first poster suggested that I might be a big fish due the frequent above avg returns. But none except the one I mentioned last week were wrong product in boxes returns.

    last poster: was that your experience, that the cops came to your door to arrest you? if so, what was the value of your s-lifted stuff?

    cy mentioned not what they CAN do, but what they very well MAY do , depending on how I present myself, which is VERY interesting - thanks. but isnt cy, or someone on this forum, who keeps saying that you cannot tell the future.

  8. #8
    Join Date
    Feb 2009
    Posts
    20

    Default Re: Returned Wrong Item - What Do I Do? What Can They Do

    update - just confirmed that the store credited my cc in the normal two day manner ( for some reason I did not see an email to this effect like I normally do; thus my extra concern. ) I bet that this means nothing. they can still get me, right, either on the spot in the store, or at my home?

    I still want to go over to set it straight, but............................................... ....................................

    why wd they credit the cc if there was a wrong product in the box? what normally occurs at a big retailer for a return ? when the clerk does his or her thing, is that it - pkg it as defective and then put it ...where? and what do they then do?
    how long does such a returned product stay in the store?
    or is this box sent to the man. and then they eventually see it and ...do what?

    will it eventually be seen and analyzed by LP, maybe just not yet - in a case of wrong product in box?

    i confirmed - still no email from cc. so maybe the posting of the credit is just the normal way of the operation, but since cc did not send email, maybe this means that retailer and cc (and cops???) are talking ... like the tell tale heart!

    I wish they checked the stupid box before granting me the return. law people- does this have any weight or put *any* bit of blame on the store? tiny bit like, but not wholly like, in sweden a car owner gets a ticket along w/ the perp, for having the car unlocked (and it gets stolen). might it be enuf for them to not pursue me ?

    thershold/ the big question - big enuf fish, does it often enough? This is the tell tale question - what is the retailer's threshold? I bet each store has its own threshold where they decide to go ofter people.

  9. #9
    Join Date
    Mar 2007
    Posts
    9,096

    Default Re: Returned Wrong Item - What Do I Do? What Can They Do

    Listen.

    Every minute that goes by makes you appear more guilty... and if they find YOU before YOU find THEM, you chances of making your excuse work are none.

    "Yes, I know I returned the wrong item but I was going to return it. Really."

  10. #10
    Join Date
    Feb 2009
    Posts
    4

    Default Re: Returned Wrong Item - What Do I Do? What Can They Do?

    This whole thread is rather odd...
    If you're worried that the police might come to your house (regardless of local, state or federal), hasn't it already been established here on what you should do?
    1) You know you returned the wrong item. Fix it.
    2) You know you could get in trouble if they research a little further into your history. Fix it.
    3) You know that what you did was wrong. Fix it.

    Regardless of whether the customer service rep checked the box is irrelevant. It was YOUR responsibility to place the right product back into the box, OR better yet, don't put it back into the box at all. Just take the item with your receipt in to the store.

    You mentioned above that when you purchased items, neither worked and you planned on returning both. Then why was the item not put back in the box immediately upon realizing it didn't work? But this is moot as well, since you could have just done the above... no box at all.

    You keep looking digging for law and how far the limit can be pushed. If you are so worried about what "looks best", then you've got your answer. Make a right a wrong.
    If you're wondering if police will show up (and what type), keep searching the internet and waste the time you could be using to FIX IT.

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