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  1. Defective Products: Re: I Sell Cookware and One Broke While a Customer Was Drinking Hot Tea from It

    I used the term cookware incorrectly. I meant to write drinkware.

    The law firm that sent me the letter is a UK law firm. Do you think they will file suit in the UK or the US if they do at all? Is...
  2. Defective Products: Re: I Sell Cookware and One Broke While a Customer Was Drinking Hot Tea from It

    Ok that is what I will do. Thanks everyone. You have no idea how grateful I am for your consultation.
  3. Defective Products: Re: I Sell Cookware and One Broke While a Customer Was Drinking Hot Tea from It

    So should I ignore the letter until I receive one from an attorney in the US?

    On the website, I advise customers not to use the handle, as it is only decorative. I advise them to hold the mug...
  4. Defective Products: Re: I Sell Cookware and One Broke While a Customer Was Drinking Hot Tea from It

    It was a cup, and the handle fell off. They haven't offered a settlement yet. I make and sell the cups. I think the buyer suffered burns on the thigh. That is what it said in the letter.

    I'm...
  5. Defective Products: Re: I Sell Cookware and One Broke While a Customer Was Drinking Hot Tea from It

    Thanks for your reply, I really appreciate it.

    Unfortunately, I do not have business products liability insurance.

    I'll look into hiring a liability defense lawyer.

    Can you give me more...
  6. Defective Products: Vendor's Responsibility for Injury from Broken Cookware

    My question involves an injury that occurred in the state of: Massachusetts

    I Sell Cookware and One Broke While a Customer Was Drinking Hot Tea from It

    The customer is in the UK and the item...
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