Charging Expired Credit Card
I have a VOIP account. It was an auto charge. One day my credit card expired. They sent me a notice that my account will be canceled if I did not change my account details in their website. I did not want the service anymore so I tried calling them. They were not answering my calls. So I left them assuming they will not charge me anymore as they do not have my new expiration date. Suddenly after 5 months they some how updated my information in their website with my new expiration. Even I did not know my credit card new expiration date as I was not using that card anymore. Then they have charged me for the past 5 months where my account was suspended. They argue that I changed the account details on their webpage which I did not do as I even forgot the login details of their website. How can this happen?
Re: Charging Expired Credit Card
We have no way of telling you how your information was updated.
However, if you don't cancel an account that you're paying for on a monthly basis, your account isn't going to cancel itself. If you don't want the service, cancel it.
Re: Charging Expired Credit Card
Thanks a lot for the quick reply. Yes I cancelled the account.
Re: Charging Expired Credit Card
I suppose that begs the question then of:
were you under a contract and due to that was not able to cancel the service?
so, if you could legitimately cancel your account and you did actually cancel the account before the 5 months period in question, file a dispute with the CC company.
If it was the same card number and it was simply an updated expiration date, I would suggest they simply continued to bill to the CC company and when you had a new card issued, it finally went through as a charge.