Problems with MBS Properties

apples, thanks for offering to "help" if you are even capable of that, but for these people, it's far too little, and WAY TOO LATE. No, I was not fired. I was not aware MBS fired people, I though they just didn't pay their employees. Oh wait, yes they do. Two weeks late, and then the checks still bounce This has been reported by several employees, so once again, not an exaggeration. i wonder if that's the reason the Wage and Labor Board is investigating MBS and the EEOC has a lawsuit agianst them. HHMMMM

I'm sure you think you can take care of every single person's problem here, and that's just not possible. Furthermore, like i said, too little, too late, it's become legal now. I hope the best outcome for these residents/ex-residents. And I know you won't "argue disorganized ponits" because you can't. But that's okay. We knew once again that an MBS employee would not have the answers. Thanks for trying. Oh, and if the Maintenance is so stellar and on top of everything, why did they forget to turn off the timers on the sprinklers at the Retreat so they ran all night in the freezing cold and left approximately 2" thick sheets of ice all over the property????? This is NOT an exaggeration.

Apples, if you CAN help, it's not going to be at this level. what you need to do is educate your ENTIRE company and on site staff of EVERY property. Things like Fair Housing, such as sending a memo to the Retreat of hours children can play outside. CHILDREN?!?!?! That is SUCH a Fair Housing violation!!! You cannot restrict a certain age group of people to do or not do something on your property. DUH!!!!!! And how about training them on common freakin' courtesy. On several properties, checks and money orders were stolen/misplaced. rather than notify the residents, they just gave them eviction notices. How rude is that? Was it some kind of plan to see how pissed off they could get residents? What should have been done was ran a delinqeuncy, and sent everyone on it an eviction notice with a note attached stating the problem and that if they had paid rent already to provide proof within 24 hours. That would have been the "right" thing to do, since it was NOT the resident's fault the money was gone.
good luck, apples, and i mean it. i do not stoop to levels of slander or petty quick remarks. i only state FACTS. these are facts, and if you can do something about them, GREAT!

Elation,

It is really coincidental that we both moved out on the same date - 11th June 2005 and have the same problem.

I was at Bristol at Mayfield in Grand Prarie. Which property were you in? Also, would you be willing to talk to some News Editors in the Dallas-Fort Worth area?

I have been in contact with the following people at the Fort-Worth Star Telegram, which is owned by Knight Ridder. I am sure they own papers in Austin area.

The guys I spoke with at the Star-Telegram are :
Mike Lee
and Dave Lieber is supposed to be the guy who does the story.

At the Dallas Morning New, I spoke to Steve Brown.

At KTVT CBS affiliate, I spoke to Sarah Dodd.

If you all of you guys on this board want this company to take us seriously, please contact the above people at the media outlets and back my story!

Thanks

I will be happy to speak to them if they are ok with a story from San antonio.

I will contact all of the above if they are interested in San Antonio info also. I will also send copies of pictures and correspondance if they want it. I will also give this info to several other residents that I know will contact them.

I am sure they will be happy to talk to you guys. Bottom line, if we band together, regardless of where you live if we prove this about MBS companies, then Knight Ridder can send the story to the San Antonio newspapers that they own, and the florida ones. My essential strategy here is to raise awareness of MBS strategy in all the states that they have properties in.

Oh by the way Apples before you accuse me of being a digruntled employee, let me state for the record that I have never been employed by MBS companies in anyway! In fact I used to work for United Technologies when I was in Texas, and currently work for Ingersoll Rand.

Fort Worth Star-Telegram's number is 817-390-7400

Steve Brown's email is stevebrown@dallasnews.com

In the subject heading to email, say "MBS Property Management - Failure to return Security Deposits". This way it catches his attention. I provided my full contact information so that they can contact me if they choose to do a story.

Email to KTVT - news@ktvt.com

Again, same subject heading, and address to Sarah Dodd.

Let us band together and teach these guys a lesson - that ex-tenants are not to be taken for granted. Let them realise that our generosity and patience has its limit and not to assume Naivete or ignorance on our part.

I would be happy to talk to them as well if they are interested in Austin info.

Well, folks, surprise, surprise....

I actually got a check in the mail yesterday! Now, the question is
whether it is going to clear, or whether it is going to bounce with NSF. I will keep you updated.

As far as contacting Media, I think, what everyone has to emphasize is that this company owns over 17,000 apartment units spread over several states.

As I mentioned yesterday, Knight Ridder owns the Fort Worth Star Telegram. They also have total of 32 Newspapers in 29 markets, inclulding the Miami Herald. http://www.kri.com/papers/

Obviously CBS affiliate, if you can get one station to air the story, then as long as it has relevance, other stations will pick it up.

1/3rd of MBS' properties are in Austin, San Antonio area - 4,996 units. I am sure that if you contact local CBS affiliate, in Austin, San Antonio area, you guys can get them to air the story locally.

If I can be of any help, I am happy to tell them the facts - It took MBS almost 6 months to return my deposit. Which belongs to me rightfully! I have nothing to be thankful for!

As far as the staff was concerned, Stacey and Beth seem very impersonal. However, at least they seem to do their job. Anyone who has security deposit problems should find out if either of them are the ones you need to talk to. From what I gather Stacey Johnson is the accounting person, and Beth Downey is the person who cuts the checks and mails them. Both of them can be reached at (504)836-5075.

If any of you need to reach me, my email is fwdude_2001@yahoo.com

Good luck to all of you.

I lived in an apartment complex that was bought by MBS. I moved out in July and I am still waiting for my deposit and my ceiling fan. Now that I have called the headquarters they are saying that the complex never sent my information. After calling the complex they have lost any documentation that I ever lived there and they don't want to pay the deposit. I see ya'll have had the same problems. I am going to contact the Better Business Bureau to let them know that I am not the only one going through this.
Thanks.

my boyfriend and I moved here a few months ago and ever since we have moved in we have had nothing but problems. They have replaced the frige many times. We had a freeze full of food that went bad cause they replaced bad fridges with another bad fridge. we also have roaches in our apartment. along with the roaches we had a racoon die in the walls in the livingroom. We told them that when we moved in the was something in the wall and said that they would come set a trap and get it out but haven't there is still one in the walls but haven't done anything to fix the problem. our heater doesn't work right and it has been so cold lately. They say that it works fine but it doesn't warm up the house. The a/c doesn't work right either. our light bill runs us about $200 a month with all the trees that block out the direct sun light. They have made many copies of my key for the apartment and they don't have one of them. now they want me do go and have one made. they must be out of thier freek'n mind

You might want to cash that check quick. Iwas just informed by very reliable sources that MBS employess were told today that the company was filing bankruptcy.

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Quoting living in hell

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You might want to cash that check quick. Iwas just informed by very reliable sources that MBS employess were told today that the company was filing bankruptcy.

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Really? That's news to me. You might want to ask your reliable source to be sure about the information they pass out, because that was never announced today to any MBS employees, to the best of my knowledge. And I think I would have heard about this, if it were in fact true. Until you have TRUE FACTS, please refrain from passing around untrue statements
Thank You

I KNOW there are an overwhelming amount of people that are upset by certain "practices" or incidents that have happened with MBS. I just wanted to drop a line and encourage the employees that work for MBS. I work for MBS, and encourage my employees, daily, to overcome the reputation that MBS has.

In regards to deferred maintenance, I require my maintenance personnel to turn in their work orders daily. If there are parts required to be ordered, we inform the resident IMMEDIATELY, and order the part needed. What I'm trying to say is that we have seen how the system works and we really want to make it work FOR the residents. I don't hide in my office - I try to get to know my residents - And I'm not blowing smoke... I really want to make a difference.

There were plenty of property management companies I could have worked for. I get calls to be recruited on a regular basis. But I wanted to work for a company where my talents were NEEDED, and I am glad that I work for MBS. I know many of you are very angry, and I hope that your concerns are resolved quickly and in a matter that satisfies you.

Not ALL MBS properties are bad. I've got a team of great employees that have learned how to serve the residents... Now, I do get some unruly residents that are unhappy with me if I have to enforce the rules. For instance, I charged a resident a trash fee today for leaving bags of trash and pizza boxes in front of his door. It was smelly and we removed it. We charged him a fee of $25, and called him to inform him of it. I've also towed cars - last week there was a car blocking the handicapped entrance and my resident in a wheelchair came to the office, upset, because she couldn't access her apartment, much less the sidewalk. I did tow the car, but before doing that, my maintenance staff knocked on every door of the building closest to that parking area, in hopes to find the owner.

When I process a resident's move-out, I walk the units with them. I have also trained my staff to walk units WITH the residents to avoid any miscommunication. The deposits at my property are small... some are $100, many residents don't have deposits at all. And I rarely have my residents dispute their charges with me. When they are due a refund, I do the paperwork right then and there, and I issue them a copy. The only calls I get from residents that have not received a refund are residents prior to me working at this property.

Bottom line, I want to let y'all know that there ARE employees that care and that want to make a difference.

I am willing to bet you don't work at The Retreat! I can't get anyone there to help me. The Retreat office staff ensures me that my deposit refund statement was sent to corporate. The corporate office says I need to contact the regional office, even though the corporate office cuts the check. The regional office then has to call around only to inform me that no one has seen my refund deposit statement, even though I have a copy that was faxed to me. And MY deposit is for $327.64. It is not the amount of money, it is the PRINCIPLE of the matter. MBS owes ME money and are not paying. It has gotten to the point that I don't trust anything out of anyone's mouth that works for MBS.

I have not said anything about the issues that I had prior to my move because all I cared about was my deposit. However, after reading some MBS employee comments on the website I would like to dispute a few. The swimming pool at The Retreat was green for a while back in June. The chemicals were not always at the correct levels, but that can happen. The jacuzzi at the back pool was drained and repainted by the employees prior MBS purchasing the property. However, after the MBS take over, the jacuzzi was not cleaned, except once. Yes, the maintenance guys came and used the net to get some bugs and trash out but they didn't do anything else. I would know. My apartment overlooked the pool and during the spring and summer months I was out at the pool everyday. Next point, the garbage was not picked up at the specified times. I didn't put my garbage out except during the times designated, and still the garbage would not get picked up until the afternoon. It was gross and made the property look tacky. The dog stations were not much better. I paid $15 a month extra in rent for my dog. Upon signing my lease contract, I was informed the $15 was to help with the cost of purchasing the bags for the stations. Prior to MBS the stations were always kept supplied and emptied of the waste. Post MBS the stations were constantly empty of the bags and the waste was overflowing the basket. I always picked up after my pet; however, I informed the staff that once there were no more bags in the station I used, I would not be picking up after my pet. I refused to purchase bags on my own because that was what my pet rent was for. Granted the backs are only $10 or less at PetSmart, but it was the PRINCIPLE of the matter. Luckily, my station was never completely empty but the basket did get terrible with overflowing waste. Lastly, pest control was a nightmare. In the apartments we lived in prior to The Retreat pest control was done on a monthly basis. I liked that concept b/c it prevented the problem of insects. Unfortunately, with The Retreat you have to call and request pest control. That was the process prior to MBS but at least when requesting pest control it was taken care of. I had to call three times to get my apartment sprayed for the month. It was ridiculous. I know the previous stated points don't look to bad in the big picture, but when you pay $1153.00 monthly you expect better. As I have stated before, we have lived all over the country-always in apartments and have NEVER had this type of problem. If nothing else at least the Housing Office at FSH is aware of the issue so they will defer any military members from signing a contract with The Retreat.

My old complex is on their third manager since my move out date of July. If that's any indication of the mess they're trying to clean up... wow. My request was never submitted for a deposit - she submitted it yesterday. If these people file for bankruptcy, I'll never see a dime of that deposit. That would seriously suck.

The gates at my complex have not been working for over a week. A light by the dumpster is burnt out and has not been replaced for the past several weeks. These are issues that the property should take care of. I have emailed the managment to let them know this is a concern for the security of the residents. These items should work and not be broken down for an extended amount of time especialy with what my husband and I pay in rent there.

We are in the process of trying to buy a house so we can get out of apartment living, but this is old. My neighbors above me are still loud from time to time. I called repeatedly to get the noise level down and a girl in the office was rude to me about it. She still works there even though her behavior to me on more than one occasion was not cool. I do not talk to management now if I do not have to. I know they are on the second manager since they took over the property back in the summer. That is ridiculous turnover if you ask me.

Congrats on the house... best investment you will ever make!

I have a gate issue at my community as well... and what's frustrating is that I have fixed it more than once, but literally, within HOURS of fixing it, someone decides to try to push it open with their car. (maybe I should learn how to weld ;-)) I'm about to fix my gates again, but in hopes to avoid residents or guests from breaking it, I have issued them a temporary code for just in case their remotes malfunction - hey, they're battery operated and subject to failure. I'm hoping that they will be fixed longer. I don't want my efforts to be squashed.

Another thing I did on my community was "assign" community ambassadors - to act as the voice of the community. The residents I asked to do this are doing it totally voluntarily and are seeking only a "home-owner association" type of thing. They are my eyes and ears, and have helped me with many things such as reporting parties, noise violations and suggestions for improvement.

Now, I take noise violations very seriously. At first, I call the resident who is accused of creating the noise and question them about it. Sometimes the story is bogus, sometimes valid. If it is valid, and a verbal and written warning don't stop it, I charge them a fee. But, please, please keep in mind that some noise violations are more serious and require a call to police first, rather than the leasing office. If anyone hears loud noise that sounds like someone is being hurt, please call the police immediately. Then inform the leasing office.

Furthermore, I do thank you for your honest forum discussions. I am using these as a tool to further develop the training of my office staff, and make sure that the resident's issues are handled to their satisfaction. Of course, I have guidelines to stay within - the signed lease, addendums, fair housing, etc. - but your input as to HOW things are handled has given me great insight. Like I said before, my efforts are in constant improvement.

I am also a resident at The Retreat and just wanted to let you know that I think your comments are well justified and right on. What can you tell me about this petition I read about ?

What's up with the annual inspection at "The Retreat" for no specific reason? Any insights on that? :shock:

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Quoting shannon

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What's up with the annual inspection at "The Retreat" for no specific reason? Any insights on that? :shock:

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Hi there, the annual inspections are required on all MBS properties. Just to make sure that there is no unreported structural damage, etc. I used to rent property (a home), and I did the same thing, but I did it quarterly. It is not meant as any kind of intrusion - although I'm sure it feels that way - just to make sure that the interior of the physical property is doing well. And it's not just MBS that does this. Most property management companies do annual inspections.. I promise we are there no longer than 2 minutes!

I used to live at the AMLI at Walnut Creek apartments myself and loved it there. Once it became The Slum at Walnut Creek, thanks to MBS Companies, I was glad to move out and into a house. I moved out in September, 3 months ago, and am getting the same runaround as everyone else about my security deposit refund. Today I sent an email to MBS:

"To Whom it may Concern,

"I am a former resident of the property having moved out of apartment #---- this last September. Until recently I had no idea why I have not received my security deposit. The staff at The Park at Walnut Creek (Austin) is giving me the runaround. After briefly searching the internet I found an online forum detailing pages and pages of individuals that have had problems with the same issue as mine. I would like to hear from MBS stating that a check is being forwarded to me at this time.

"I am aware that several people have filed lawsuits against MBS (Michael Smuck) to receive security deposits back in addition to MBS paying court costs and additional fees (that cost more to MBS than just cutting a refund check). I am also aware of the legal issues MBS has brought upon itself in Texas and Florida. All I am doing here is trying to speed up the process. Though I do not expect any better treatment than previous tenants have gotten I thought I'd give this a shot. It seems nonpayment and runaround are common practices to discourage people from collecting monies owed by your company. The staff at The Park has my contact information, I've given it several times to them. Thank you for your time."

Like I stated, I don't expect anything other than to resort to filing a lawsuit and subesquently winning the judgement against Michael Smuck, it's just a pain to have to do it in the first place. I'm going to get more money than just my original security deposit back, for sure, just this type of business practice shouldn't have to be. I'm positive there's a reason the corporate office is located in Louisiana, to protect against the states of Florida and Texas from siezing all their properties. Makes it more of a legal nightmare than if they were located in Florida or Texas and thus more time and energy spent by prosecutors that are more than likely not willing to go through the steps.

Here's MBS's website:

http://www.mbscompanies.com/

And a news article:

http://www.katc.com/Global/story.asp?S=3858456
http://www.kristv.com/Global/story.asp?S=3858222

And this one speaks for itself.

I sent an email to AMLI, though it wasn't very nice I did explain the problems and gave this website address to them. This is the response I got:

"Thanks for your e-mail. I am sorry that you are having problem with
MBS. I assure you that it is unlikely that Amli will sell another deal
to MBS without a thorough review of his company. Allan"

Allan Sweet is the President, apparently, of AMLI. Hopefully they will follow through with this statement in the future to avoid getting a bad reputation of selling their properties to this crook Michael Smuck.

Why didn't Amli let the residents know of their intent to sell the property? That irritates me about Amli. They had poor communication in letting the residents know to begin with. Then MBS came in and didn't have the professionalism to send out a memo letting the residents know of who they are, their background or anything like that. All that was sent was a piece of paper stating the property had been sold.

Now on the noise of the neighbors I have been dealing with, the noise should not be disturbing my graduate studies, but it has. The noise should not be disturbing my sleep, but it has. I have complained to the office more than once about these people. Has the noise gotten any better? It depends on the day. I consider my graduate studies and sleep more important than their noise they have to make after 10:00 at night. I was told by MBS office staff that if the noise is made after 10:00 p.m. then it is a lease violation. Well it has happened and these people are still living there. With this policy, does it make it ok for them to make noise all day? I am not talking just walking around. I mean loud thumping and stuff moving around. Not only is that rude, but it is inconsiderate.

If I wasn't in a financial setback right now , I would move into a house. I have an interview for a second job I hope to get so I can pay off my debt and move out of here next year.

:arrow: How can you be an MBS employee???? You are working for the enemy and either you don't know that you do,,,,or you just don't care. You're likely one of the MBS employees all the residents complain about as being rude and incompetent. Answer me this "Do like working for a company that doesn't pay their bills and turns a once beautiful place to live into a living nightmare?" and "Have you had a problem w/ recieving any of your checks?" Probably not because you are one of those people that don't care if innocent people are taken advantage of. Just to let you know I'm in the business and I find your practices to be deplorable. I hope that any goverment agency takes the time to investigate your company and hold them accountalbe for all the injustices.

Just so everyone knows what this company is enaging in illegal practices,,,,,,STAY VERY FAR AWAY.[/img]

Has anyone in Houston tried to contact the press about this guy - like a citizens watchdog group or something? Sometimes a little negative media attention can go a long way.

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Quoting mql79

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:arrow: How can you be an MBS employee???? You are working for the enemy and either you don't know that you do,,,,or you just don't care. You're likely one of the MBS employees all the residents complain about as being rude and incompetent. Answer me this "Do like working for a company that doesn't pay their bills and turns a once beautiful place to live into a living nightmare?" and "Have you had a problem w/ recieving any of your checks?" Probably not because you are one of those people that don't care if innocent people are taken advantage of. Just to let you know I'm in the business and I find your practices to be deplorable. I hope that any goverment agency takes the time to investigate your company and hold them accountalbe for all the injustices.

Just so everyone knows what this company is enaging in illegal practices,,,,,,STAY VERY FAR AWAY.[/img]

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I'm sorry you feel as if you must judge me or any employee that works for MBS. I will tell you that there are a lot of good hearted, hard working professional people that work for this company. I am not on the corp. level that would have control over how the company runs but I and other employees that work for MBS try to make the company run as well as we can within our control.

What I will tell you is that working for MBS has made us very strong supervisors, managers, maintenance workers, leasing consultants etc. It has taught us how to think outside the box and be the best of the best at our professions. Unfortunately only someone that has worked or works for our company would understand what I mean by that.
The staffs of MBS are as kind hearted as you or anyone else writing into this forum.

If you wish to fight back, please do so in the legal manner, which is within your rights without question, BUT please don't fight back by attacking innocent people.
Think for a minute about the company you work for... Did they ever run their company in a way that you didn't agree with? Be honest... I'm sure the answer would be yes. Did you quit because of it??? Not if you had the desire to feed you children and pay your bills each month. That's a desire that each MBS employee has, and I'm sorry but that doesn't make us bad people and NO, I don't believe we will all burn in hell for it, as another angry person said about us the other day.

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I'm sorry you feel as if you must judge me or any employee that works for MBS. I will tell you that there are a lot of good hearted, hard working professional people that work for this company. I am not on the corp. level that would have control over how the company runs but I and other employees that work for MBS try to make the company run as well as we can within our control.

What I will tell you is that working for MBS has made us very strong supervisors, managers, maintenance workers, leasing consultants etc. It has taught us how to think outside the box and be the best of the best at our professions. Unfortunately only someone that has worked or works for our company would understand what I mean by that. The staffs of MBS are as kind hearted as you or anyone else writing into this forum.

If you wish to fight back, please do so in the legal manner, which is within your rights without question, BUT please don't fight back by attacking innocent people. Think for a minute about the company you work for... Did they ever run their company in a way that you didn't agree with? Be honest... I'm sure the answer would be yes. Did you quit because of it??? Not if you had the desire to feed you children and pay your bills each month. That's a desire that each MBS employee has, and I'm sorry but that doesn't make us bad people and NO, I don't believe we will all burn in hell for it, as another angry person said about us the other day.

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I must say that you are obviously not an employee at The Retreat. After MBS passed the state mandated deadline of 30 days to return my deposit refund I contacted that office. Would you believe that all those "best of the best professionals" didn't return one phone call until I started calling every week, and only then once I started calling the corporate office to leave messages. During the 3 /12 months of calling The Retreat, Regional and Corporate offices I received approximately 3 return phone calls. I understand that you guys at the property level can't actually cut the checks, but you can be considerate and return phone calls. And I would rather someone be honest with me and not have me boucing between the regional office and the corporate office.

It isn't just my deposit refund. While living at The Retreat, there were several other problems. Honestly, we didn't complain about took much, except the dog stations, because we knew we were moving very shortly. Thank God!

Since I entered the work force, I have worked for several large companies (as HR Manager) and I can assure you if they ever began applying the business practices of MBS I would have walked away. In fact, I HAVE walked away for less. If, or when, I discover an employer is walking a thin line of legality and/or just inappropriately treating its employees I have to take a stand. If speaking up doesn't work, then you know, I think maybe my work ethic and professionalism would be better used elsewhere.

I understand you guys may have children to feed and bills to pay; however, what kind of example are you setting for your children by working for someone who requires such dishonesty. There are other jobs. I have no idea if the rumors about employee paychecks boucing are true, but what is it worth to know you work for someone like MBS and then never truly know if your "hardwork" with be rewarded by an insufficient funds declaration instead of your check.

Alot of people are upset with MBS. And I firmly believe, the lies will catch up with MBS, and if you do have children, I hope you will have moved on so the downfall does not hit you like a hurricane

The "rumors" of returned payroll checks are not "rumors" at all, this has occured on numerous occassions. As for the residents at the Retreat...My heart goes out to you because I know you are telling the truth. I know first hand that everything you claim is indeed factual, unfortunatly the employees at site level have NO CONTROL. Yes, they should have the courtesy to return calls but with all the employee turn over...it's impossible to keep accurate records. I cannot speak for all the employees (mbsemployee02) but more than a handful are looking for other employment opportunities because just like the residents THEY ARE SEVERLY UNAPPRECIATED. Supervisors like Vicki Pate, Charmain Stehle and Jackie Jackson are willing to let great employees go as not to ruffle any feathers and keep their own jobs. Unfortunatly, alot of professionals that do decide to leave MBS have to explain why and how they could work for MBS during the interviewing process with other reputable companies. MBS has a reputation that reaches really far...too bad it's not a good one.

My source were several MBS employees. I would think they would know what they were told. I'll have to inform them that they are hallucinating. They also said that employees had gone the last 3 weeks without a paycheck. Maybe your employess should stop spreading the rumors.

I don't think you will burn in hell for it, but anyone with a moral or decent attitude or life would not work for someone that treats people this way. They do not follow the laws they make their own. They know very well what they are doing is illegal and do it anyway. I for one would not work for or do not work for a company such as this. I have to look myself in the mirror on a daily basis and like what I see, and yes I also have children to feed.

THE WATER AT SAN MIGUEL IN SAN ANTONIO IS TO BE TURNED OFF
AROUND JAN 01, DUE TO NON PAYMENT OF BILL SINCE THEY TOOK
OVER ABOUT SEPT 01. THEY'VE NOT PAID ONE WATER BILL FOR THIS PROPERTY IN 4 MONTHS.

I'D LIKE TO HEAR FROM RESIDENTS AT OTHER MBS PROPERTIES
WHO HAVE HAD THE WATER DISCONNECTED AND WHAT THEY
DID TO HAVE IT RECONNECTED.

DOES ANYONE KNOW THE PHONE NUMBER FOR THE NEW HOME OFFICE FOR MBS IN HOUSTON, TEXAS? THIS MAY BE A REGIONAL
OFFICE. THE ADDRESS IS 14935 RICHMOND, HOUSTON TX. 77082

SAN MIGUEL

ARE THEY PAYING THE WATER BILL FOR YOUR PROPERTY?

THIS MAY BE THE ADDRESS. DO YOU HAVE A HOUSTON PHONE
NUMBER?

HAVE YOU NUMBERS AND HO INFO ON SMUCK & MBS...SAN MIGUEL'S
WATER IS SCHEDULED FOR DISCONNECT ABOUT JAN 01, 2006 FOR
4 MONTHS OF NON PAYMENT.

HAS ANYONE CONTACTED THE TX. ATTORNEY GENERAL?

COULD YOU SEND PHONE NUMBERS AND ADDRESSES AND OUTSIDE
CONTACT INFO FOR ANYONE WHO CAN HELP. SAN MIGUEL'S
WATER IS DUE TO BE DISCONNECTED ABOUT JAN 01 FOR 4 MONTHS
NON PAYMENT OF BILL SINCE MBS BOUGHT THIS PROPERTY.

come talk to me privately and I will give you the number. I can help you with this problem. I am not office, management or supervisor but I know MBS better than most.

Not a one single former resident with a deposit complaint has written to me personally in order for me to try to find a resolution to their deposit issue. This will not bode well for you in the event you bring suit against MBS for not returning your deposit. One of the requirements in order to be awarded 3 x the amount of your deposit is if it was not refunded in "bad faith". My attempt to help you would not be viewed as "bad faith".

Also, for your information,I do not need any private information from you at all to look into your deposit refund -- I only need your former apartment community name and your apartment number + the date you moved out. That's it - after I am given this information I have all the rest.

Good luck on your issues.

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Quoting apples

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Not a one single former resident with a deposit complaint has written to me personally in order for me to try to find a resolution to their deposit issue. This will not bode well for you in the event you bring suit against MBS for not returning your deposit. One of the requirements in order to be awarded 3 x the amount of your deposit is if it was not refunded in "bad faith". My attempt to help you would not be viewed as "bad faith".

Also, for your information,I do not need any private information from you at all to look into your deposit refund -- I only need your former apartment community name and your apartment number + the date you moved out. That's it - after I am given this information I have all the rest.

Good luck on your issues.

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May I just say this; and please don't take this personal it is just an observation.

I think that a lot of former residents with the non-return of deposit issue are a bit skeptical of turning to you for help, keep in mind that they DON'T know who you are and don't want you to just go take the info they gave you via mail/email/PM, etc. and look up all the info about them on a computer. I understand that you are trying to help them, but my point is they shouldn't have to come to you to get the deposits back!! And YOU shouldn't have to have to do this to help them!!!! The company YOU claim you work for or are affiliated with in some way, shape, or form, MBS, should be profesional enough to do it the correct way like they are supposed to, right?

IMO, I think the whole point they are trying to make is MBS should follow rules and guidlines.

I left MBS over a year and a half ago because I was tired of defending Michael Smuck and his business tactics. On-site management has no control. Here is the email you all need msmuck@mbscompanies.com.

Has anyone considered calling "60 Minutes" on this guy?