Dealership Changed Signed Service Contract Amount And Refused To Return Down Payment
ARIZONA - In Febuary 2007, I was quoted approximately 2000.00 to repair my 97' ford tauras. The service rep. "Linda" fax me the quote to my job. I was hesitant to sign it because the car was barely worth the cost to fix but I signed it and faxed it back. I got a call the next day from Linda stating that i had to come in with a down payment before they would do work because of the extreme cost. I agreed and my wife went into the dealership and gave Linda $800.00 cash. Linda gave her a receipt and told her she would call when it was done. Another day later, Linda called me again and this time she said the quote was now 3000.00. I told her that the NEW repair cost exceeded the cost of the car and if they could now repair it at the price that i SIGNED AND APPROVED. I wanted my money and car back and I would resource my options. Linda told me that my 800.00 was used for the estimate time and i had 0 coming back and the car would still be in the same condition that it arrived in. I told her that if they did not repair my car for what i approved and paid down on that i would see them in court. They have NEVER contacted me that was just about 1 YEAR AGO!!!!!
Re: Dealership Changed Signed Service Contract Amount And Refused To Return Down Paym
When you get an estimate for car repairs, it's just that - an estimate. They can't go over the estimate you approve without your consent, but they can inform you that the repairs will cost more when they detect additional problems.
Diagnostic fees, which can be substantial depending upon the type of problems your car has, are generally nonrefundable. If you agreed to pay $800 for a diagnostic fee (e.g., for a repair which required pulling the engine or other serious time and effort before a diagnosis could be made), I would be extremely surprised if you did not agree that it was a nonrefundable fee. But I haven't seen any contract or agreement you or your wife signed in relation to that fee.
I doubt that the car is still sitting at the dealership. What happened to it?
Re: Dealership Changed Signed Service Contract Amount And Refused To Return Down Paym
No, the 800.00 was supposed to be put toward the 2000.00 repair
(1200 remaining) and even if it were an estimating fee (which it was not). wouldn't 800 be al ittle suspect???