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PayPal Giving A Refund Despite Mailing Of Merchandise

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  • 08-19-2007, 03:23 PM
    gravitygroove
    PayPal Giving A Refund Despite Mailing Of Merchandise
    Considering my options would small claims court something via usps be appropriate (mail fraud?)


    I'm a small online ebay seller, and currently a customer created a chargeback dispute claiming non receipt. While i have a usps receipt that proves i sent the item to that seller and what day sent, I am still being charged, losing the full value of the item (110 dollars) AND being charged 110.00 dollars to pay to the buyer, who gets to keep the item too. Paypal is not honoring the receipt as evidence they consider valid (its not an online trackable blah blah blah) but the reciept seems like it would be applicable as evidence in a court of law.

    Any advice would be great.

    -E-
  • 08-19-2007, 09:41 PM
    aaron
    Re: PayPal Giving A Refund Despite Mailing Of Merchandise
    Unfortunately, the fact that something goes into the mail does not mean that it will be received by the recipient. And in the absence of tracking, there is no guarantee that the recipient will be honest about having received the goods.

    What type of USPS receipt is this, that identifies the recipient but doesn't involve any form of tracking?
  • 08-19-2007, 10:22 PM
    gravitygroove
    Re: PayPal Giving A Refund Despite Mailing Of Merchandise
    well being that i cannot upload an image, it's just a standard usps reciept after shipping from the counter. Has the buyers zipcode, shipping cost, when item was sent, which by date and zip, can easily be verifyed via the buyers zipcode present in both ebay and paypal, and the auctions end date.
  • 08-19-2007, 10:32 PM
    aaron
    Re: PayPal Giving A Refund Despite Mailing Of Merchandise
    Unfortunately, all that proves is that you mailed something to that particular zip code. It doesn't prove who the recipient was, and doesn't prove that it was received.
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