Failure to Refund a Customer for Services Not Performed

My question involves a consumer law issue in the State of: Maryland and Washington DC


I renewed my Indian passport as it was expiring soon. The address printed on the passport was not my Indian address, So I called the company responsible for handling the Indian passport here in US and reported the issue. They said they can do the correction and took $30 from me. I sent the renewed passport back to them for the correction, But now there are saying, they can't print my Indian address. They are returning my passport without the $30.

If they can't print address, why did they took my passport in the first place and also the $30. Its there fault right and I should be reimbursed with my $30?

Any help is appreciated.

You are complaining about $30?

Let it go. Seriously.

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Quoting Dogmatique

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You are complaining about $30?

Let it go. Seriously.

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Would you let a $30 rip-off go?

I wouldn't.

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Quoting karthik17

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So I called the company responsible for handling the Indian passport here in US and reported the issue.

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What company are we talking about?

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Quoting karthik17

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I sent the renewed passport back to them for the correction, But now there are saying, they can't print my Indian address.

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"They" meaning the company? The Indian government? Somebody else? Why can't 'they' print your address?

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Quoting adjusterjack

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Would you let a $30 rip-off go?

I wouldn't.

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Losing $30 with no guarantee of resolution in my favor after multiple aggravating attempts to rectify the issue Vs Losing $30 and rolling my eyes?

Yeap, I'd let it go. There are hills, and there are hills.

If it was charged to a credit card, there's always the possibility of a chargeback.

We seem to be short on facts for making any sort of meaningful analysis of the situation.

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Quoting Mr. Knowitall

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What company are we talking about?

"They" meaning the company? The Indian government? Somebody else? Why can't 'they' print your address?

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The company is a private company. No it is not a state department. Its a third party company. It is responsible for handling the passport between the client and the government.

They said they can't print my Indian address because I am in US. When I called them to report the issue.. then also I was in US.. So why did they first tell me they can and now they are saying my they can't.

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Quoting Mr. Knowitall

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If it was charged to a credit card, there's always the possibility of a chargeback.

We seem to be short on facts for making any sort of meaningful analysis of the situation.

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Yes it was charged by credit card and they are not refunding it.

Please let me know the details you require..

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Quoting Dogmatique

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Losing $30 with no guarantee of resolution in my favor after multiple aggravating attempts to rectify the issue Vs Losing $30 and rolling my eyes?

Yeap, I'd let it go. There are hills, and there are hills.

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Its not just losing $30. Its about wasting my time and they should have some kind of ethics.

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Quoting karthik17

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The company is a private company. No it is not a state department. Its a third party company. It is responsible for handling the passport between the client and the government.

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I asked you who you were referencing when you said "they can't print my Indian address", not who took your $30.

It is quite possible that your communication with the company is at the root of the problem -- if you called and asked that they submit a request for the correction of your address, they quoted you a fee to process the paperwork to submit a correction to the address you told them should be on your passport, and your request was denied by the passport office because upon their investigation they found that the address on your passport was accurate, that would reasonably support the company's claim that it should be paid for the service it provided.

If you have time to fight over $30, why don't you process some paperwork for my mom to reduce her phone bill by $20 p/month for me. I faxed them the paperwork over a year ago and they claim they never received it. I have not been up to dealing with the battle.

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Quoting Mr. Knowitall

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I asked you who you were referencing when you said "they can't print my Indian address", not who took your $30.


It is quite possible that your communication with the company is at the root of the problem -- if you called and asked that they submit a request for the correction of your address, they quoted you a fee to process the paperwork to submit a correction to the address you told them should be on your passport, and your request was denied by the passport office because upon their investigation they found that the address on your passport was accurate, that would reasonably support the company's claim that it should be paid for the service it provided.

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Company is in between me and the government. I cannot contact the government directly nor the government has info on that. So when I say "they can't print my Indian address" it means the government is responsible for printing the correct address which happens through the company.

If the company knew in the first place that address cannot be changed, why did they even process the request? If the request was denied by the passport office, they haven't given me any reason for denial.

Does the company don't know what governement can or cannot be done?

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Quoting Disagreeable

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If you have time to fight over $30, why don't you process some paperwork for my mom to reduce her phone bill by $20 p/month for me. I faxed them the paperwork over a year ago and they claim they never received it. I have not been up to dealing with the battle.

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I am not sure how mad are you about your bill buddy, but I am really mad at this company as they say one thing and do something else. Worst they don't even acknowledge their mistake nor do they respect the customer. Simply sorry would have sufficed.