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Comcast Account in Collections, Difficulty Finding Original Account and Balance

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  • 07-28-2014, 10:41 AM
    millerm1176
    Comcast Account in Collections, Difficulty Finding Original Account and Balance
    My question involves collection proceedings in the State of: Delaware

    Several years ago, actually in 2009 I had a comcast account. After that my fiance and I split up and we went on our separate ways. Later we reconciled and moved in together again in 2012. When we moved in together and I tried to initiate the Comcast account I was told I had a balance that needed to be taken care of in order to start new service. I took care of the balance and service was turned on. We quickly broke up again and I moved out. I discontinued the service and had my mail forwarded. Prior to moving out I had given money to my ex to pay the bill. Apparently she never did. Fast forward to now, my new fiance and I are looking to buy a house. When I went to pull my credit THREE Comcast accounts were on there. Two from 2009 and one from 2012. They have been forwarded to their account collection company, Eastern Account Systems. I contacted them via email initially so I had documentation. I disputed the information on the credit report but I don't think I asked for proper validation. I spoke with someone at Eastern about getting this taken care of. When I asked information about where these addresses for these accounts stem from she refused to supply any information. When asked what the total balance was, she gave me a figure that was completely different than my credit report reflected. She then offered a settlement amount. I did not pay anything at the time. After our phone conversation I emailed her and asked for something in writing stating what the complete account balance is and what their settlement offer is. She responded, in writing, and refused to put any of that information in writing. At that point I requested complete legal validation of all three accounts. I contacted Comcast directly since they were the original creditor. I have been trying for a week, via writing and phone calls to get a hold of someone. I can not get ANYONE to help me!!!! I need to get this taken care of ASAP and I am not sure what my next step should be...Or how to handle this.
  • 07-28-2014, 10:49 AM
    budwad
    Re: Old Comcast Accounts/Eastern Account Systems
    Go to your nearest Comcast walk-in center and settle the accounts.

    http://www.comcast.com/Corporate/Sho...relocator.html
  • 07-28-2014, 10:54 AM
    millerm1176
    Re: Old Comcast Accounts/Eastern Account Systems
    Tried that and they weren't finding anything in their computer.
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