We have a service contract signed by our business customer that clearly stated no refunds. We delivered services as agreed (and then some), but the customer wasn't happy and wanted an unreasonable refund.
So now, the customer decided to get a collection agency after us. The collections agency is treating us as a debtor even though we don't owe any money! We clearly don't have a debtor relationship by any means.
My question is...what recourse of action can be taken to prevent the consumer and collection agency from making these frivolous claims?