My question involves collection proceedings in the State of: NC
I have some medical billing issues dating back to 2008. Payments were not being made by my insurance company because they said the doctors were "out of network" (they weren't).
Basically after many calls to the insurance company over a period of many months it was finally revealed that the physican practice had submitted the claims incorrectly.
So then I deal with the physician practice for months trying to get them to understand they made an error and to fix the problem. I thought this was resolved in May. ( I had been told before they had fixed it also).
Now I start getting bills again and come to find out the girl did not follow up and the error was not corrected. Now the insurance company says they have no contract with my husband's old employer and they will not discuss the account with me or the practice.
I tried to get the practice to write this off as it was their mistake (that could have been fixed if they dealt with it promptly.) They have refused and I guess I will go into collections.
I want to go to court. It is just wrong for me to fold and pay money I don't owe for a problem they could have fixed if they had just been competent.
Now here is the catch. My notes are not very good so I do not have the date of all of the calls. When I thought things were not a big problem early on, I didn't even take notes.
But I am sure the practice/billing office has records of my calls (it is a huge organization.)
I would like to take them to court, but can I subpeona for this information (of my calls and all "work" on my account?) Without that I have a record of only maybe 4 or 5 calls.
Do I possibly have a case and are there any magic words to get this written off? I started out very pleasant but in the last few calls I have started crying and was angry (I wasn't rude to the person who was talking with me)
Any help would be greatly appreciated.