Several months ago I sent a message to my web hosting provider asking them to perform a very simple service on my server. They replied and told me it would be done for the standard $75 fee. I confirmed this fee ...but the task was never done ...or even started.
I contacted the main supervisor, who assured me the task would indeed be done. After that, the task was only partially completed. Also, as a result of the service, a very important program on my server stopped working.
I have contacted and spoke with the main supervisor many times. Each time I have spoken with him, he tells me everything will be fixed and the initial service will be fully completed immediately. However, nothing ever happens.
It has now been over a week since I have been able to contact him. I have left several messages, which remain not responded to.
It has been LITERALLY MONTHS now since I paid the $75 fee, and I am currently in the dead middle of a 6-month $300 contract, which I only signed up for to be able to take advantage of the service that was never completed. So basically, I have paid them $375 for virtually nothing.
Am I eligible to take any legal action at this point? What should I do?