Maintenance Records for Warranty

[4quadrillion]

My mother owns a 2002 Hyundai. It recently overheated and it would not start. The car is under warranty for ten years or 100,000 miles, The car has 42,000 miles on it. I had the car towed to the dealer. They say we have to prove maintainence by showing record in order for the warranty to obtian. My mother, who is now 83, cannot find the records prior to 2008 because she moved. I know the car was well-maintained. Can they get away with refusing to service the car? Do we have a viable legal claim against them for not honoring the warranty?

[tigerdog]

I believe the warranty you're referring to is the manufacturer's warranty, so if you were going to sue anyone it would be them, not the dealership.

And the requirement of maintenance records is that of the manufacturer, and is very likely noted in the warranty paperwork, so yes they can require it.

Moving past that, I would try to gather the records. Call the location(s) where she had the maintenance done and see if they can get you copies.