My question involves business law in the state of: (Ontario, Canada)
Back in June, I hired a search engine optimization company (SEO) to do some work on my website. I signed a contract stating that I would pay $2650 (inc taxes), which I did, and in return, they would provide for me the following...
1.) Landing page
2.) Basic linking package (he later wrote in an e-mail that it is 500 links to my webpage)
I visited them at their office and 1 fellow told me that it would take 30-45 days to complete the project, while the person in charge told me that he could have my website on page 1 of google within 18 hours (all oral).
It's now been 53 days, and they have created the landing page (which is essentially a replica of my original home page -- copy and paste source code, fix a few things here and there, add some text) and currently there are 0 links to my website.
I asked for a refund several times even before anything was uploaded to my site and they refused. Finally they e-mail me back saying that they finished the work and it's in progress (about 2 weeks after) and say that a refund is impossible.
Anyway, I gave them a little more time, and realized that this service was not what they had promised. He says that the links are coming, but I just have to continue to wait, but frankly, I'm sick and tired of waiting.
I asked for a refund one last time and if they chose to refuse, I would file a charge back. He responded and insulted me in a very condescending way (forgot to mention -- another one of their employees and started yelling at me on the phone for 30 minutes, then hung up on me too) and at the end, he threatened to sue.
Are there any grounds that they can sue me on and win? Obviously this would go to small claims, but I would rather have my money back.
Any help would be greatly appreciated since I am planning on filing the charge back.
Thanks in advance!