My question involves a consumer law issue in the State of: Utah
I'm being charged for a phone line cut on my property. I am responsible for the cut. Before I agreed to the repair I asked about the cost of fixing the line. I originally had the line installed 2 years ago in my newly constructed home. I was told the repair would be at no cost to me. A week later, on May 19th, I got a bill from CMR Claims represtenting Qwest in a bill for $523. When I contact Qwest they tell me the same thing, I shouldn't have to pay to repair an accidental cut but I'll have to resolve the issue with CMR. CMR tells me that since I cut the line Qwest has the right to repair it with or without my concent. $273 dollars of the bill is itemized for a contractor to burying the repaired line. I contacted the contractor and was told they only charge $210 and they hadn't even billed Qwest by the 19th of May. I have two question. First, does Qwest really have to leagal right to repair a line to my home even if I don't want their service anymore? And second, can their claims company CMR bill me more than the actual cost of the repair?