I never realized that the problems with MBS are so widespread and IDENTICAL no matter which property it is!
I live at the Colonnade Apts in San Antonio (only until the end of the month, thank God!) and it used to rank as one of the nicer properties in town while it was under Sentinel. Last year, MBS took over and the property has completely gone to $h**. We had the same problem with trash pick-up and overflow, our gates never work properly, our fitness center-- which used to be really good-- no longer has a TV, a water cooler, not even a clock; AND one treadmill has been out of order for nearly a year. Over the summer, our pool was green for weeks ("We ran out of chemicals..." What?!? How does a complex of 300+ apartments simply run out of chemicals? Don't you keep stock of the items necessary to run your property??) And, most recently, our lawn went uncut for over a month. Yep, we had 10 inch grass in front of our building. Oh wait-- they cut the grass in front of the office and the model apartment, naturally! It's just the rest of the property that was surrounded in weeds. The explanation was a problem with the lawn care company. That company serviced this property for the 4 years I lived here BEFORE MBS came along. Funny how that company never gave problems to old mgmt, huh? Hmmm, what else... oh they tried billing us for water, saying we hadn't paid, so they wanted us to write a check to MBS... well our water bill goes directly to the utility company so I showed them my cancelled check saying I was all paid up and it turned into a "Oh the water company said you hadn't paid" Aah, but my check was cancelled almost 3 weeks before MBS said anything! Anyhow, this place SUCKS.
Funny thing is, we were out with friends one day and they just moved into a new home. They started talking about problems they had at their complex "The Mansions at Canyon Springs" (now The Retreat at Canyon Springs) which used to be the PREMIER complex in the city--- marble floors, etc., by far the cream of the apartment crop. Anyhow, we were comparing problems, and basically they were identical. Suddenly, the other couple said "Everything was great until MBS took over..." I nearly jumped out of my seat! "You're kidding?? MBS??! MBS manages our property too!!"
And, like mbssucks said, there are many other gorgeous properties turned to trash. Signature Ridge used to be very nice (I almost moved there when I came to SA but chose Colonnade instead). It's amazing how they acquired some of the nicest properties in the city and ruined them.
Staff? Hmmm... the office staff has rolled at least 3 times since MBS took over in 2004. The maintenance team has also gone to the property next door and now we are left with idiots who do nothing. (The old team was always doing something on property and they were always prompt and courteous to help any tennant even during off hours)
I'm flabbergasted how sooooo many people can compare MBS stories and they are all the SAME.... and you get one nutcase employee who has the nerve to defend them! I mean, all my neighbors think this place has gone ghetto... everyone here seems to have the same problems, same opinions, etc. If one person said something negative or if one person had a story... you could maybe dispute it... but when everyone tells IDENTICAL stories... c'mon!! Something has got to be wrong, and it certainly isn't a local problem when you have people from all parts sharing the same stories.
It's obvious the problem lies with MBS no matter what their own incompetent employees say.