I was purchasing 5 sweaters at Lord and Taylor. I told the cashier that I wanted to purchase three sweaters and then the other two separately. I asked her if I needed a receipt to return the three sweaters. She had a THICK heavy German accent. She said "you have no receipt" ? I said no these are late Chrsitmas presents, do I need a receipt? Then she said I needed gift receipts. Then she spent 7 minutes trying to make the sale go through. She called two people on the phone. After 5 minutes I said can we call a manager. Then she said no, it went through. She made me sign a receipt (which I thought was the sales receipt), but it WASN"T it was a CREDIT RECEIPT. Then she went on and did the other two sweaters. I NEVER left the counter, I NEVER put any receipts in my pocketbook and I NEVER received any of the merchandise when a woman with a badge flashed me and said come with me. She grabbed all of the receipts from my hand. I said what did I do. And she said just come with me. I was SHAKING. They got me in a little room. One of the girls looked like she was 20. The other girl said you are Lord and Taylor most wanted. I told her that the woman made a mistake and I am being wrongly accused. She said YEAH,YEAH,YEAH that's what they all say and no matter what I said she kept saying I hate a liar. She then asked me what is this other charge of $92.07 for? I said that was for the other 2 sweaters that I purchased. She said I'll be right back, I have to void this out. She showed me a record of my returns and purchases within the last year. I DID have 14 returns in one month. That was Christmas presents from my family including gifts for my children. I could go into this story forever, but I will make it brief. Here's the deal: I shop at Lord and Taylor once a week. I do not shop at any other stores because I LOVE this store. Do I buy and return frequently? Yes, absolutely. Does that make me a criminal?DEFINATELY NOT. I never received any letter stating that I return too much. AND MOSTLY ALL of the returns have receipts. AGAIN, MOSTLY ALL of the returns are accompanied by receipts, UNLESS they truly are gifts that I didn't have a receipt for.
An officer came in and told me I have to get fingerprinted and appear in court. I am terrifed. I signed a civil dmand form and a no tresspass form but I REFUSED to sign the form that stated I fraudulently returned three sweaters. AGAIN, I WAS AWAKE ALL NIGHT THINKING ABOUT THIS. PLEASE ADVISE.