My question involves a consumer law issue in the State of: CA
Not sure what topic area to put this. Just wondering if there's a case here. I have had a bad problem with a DME (durable medical equipment) provider for the last few years. First, they tried to get me a new wheelchair through Medi-Cal, but it would take a long, long time before I heard anything. They blamed Medi-Cal, even though I know it takes about 6 weeks normally for any response. I kept getting denied. They ping ponged back and forth trying for a manual chair then a power chair. This made things confusing for Medi-Cal, and for two years it kept getting denied, til I finally paid out of pocket for a wheelchair. I had to have one.
Meanwhile, I was supposed to get a cushion, too. They could have, and should have ordered one separately, and gotten one in a timely fashion. After trying to make do with what I had, and complaining a LOT, they finally ordered one. The wrong kind. I developed a pressure sore. They promised it would be just a week to get the right one. It took them three months. By then, the pressure sore situation worsened. I've now been confined to bed for over 9 months, and my quality of life is horrible. I can't work (I'm an artist), I can't do anything. I'm now faced with paying out of pocket for a cushion that might help my sore situation, because it won't be covered.
They also finally got me a powerchair. It does not fit, and didn't have the proper batteries. They've now taken over a month to take it back, and see about fixing the situation. They will have to pay to have a new base for the chair to fit larger batteries, but that's not my problem (even though they're trying to make it so). They want to give me a demo or used chair. I'm fed up. Just because I have Medi-Cal, it's like I have no rights. They don't care. I wonder if there's anything legally I can do. They are responsible for this pressure sore, in my mind. I just don't know if legally they are, or if it can even be proven.