Los Angeles, CA small claims
My company came out to diagnose a refrigerator for a customer for $45 to which she commited on the phone. No problem was found with the unit. Customer paid $45, but a month later decided that she shouldn't have to pay. So she wrote to BBB that she wants her money back or she'll take us to small claims court. It was out mistake that we didn't send $45 back.
So 9 months later she is suing us for $500 for her wasted time and money. The court disposed the judgement in her favor. (She also showed another estimate from another company written in Spanish with no model/serial# saying that we misdiagnosed)
Does this sound right to you?
Can we appeal or something?
Thanks in advance.