I'm in a service business in California where we typically have customers enter a 1+ year service agreement. I want to add a clause which would require that at the end of the contract term - if the customers wants to switch to a competitor (for non-service related issues) they have to give us an opportunity to beat the competitors bid, and thus retain their business. My intention is to prohibit a long term client from leaving us for an undercutting competitor without at least giving us the opportunity to compete for their business. A few questions:
1) are these clauses normal in service contracts? - I understand they are called "Right of First Refusal" or something like that.
2) can someone provide me with some simple verbage, or a place where I can find out how to word such a clause?