Los Angeles County, California
I am in my senior year at my high school. I am a photographer for my school's yearbook, and on the first day of school I was assigned a camera, a Cannon Rebel XTI with a 18-55mm lens. When I got it, it was brand new and the school had just gotten it.
It has worked just fine all year until this week. The lens has stopped focusing. I have taken good care of the camera; I haven't dropped it, had it come in contact with water, had it damaged, etc.
I contacted Cannon, and they said that it has a 1 year warranty, and the lens could be shipped in for repair covered by the warranty. However, I can't send it in because it isn't my camera.. I don't have the receipt or the box it came in or anything like that.
I went to my yearbook instructor today (who assigned me the camera) and told her my camera was broken. She replied "well, it's checked out to you". I told her it was covered under warranty because it was something that I didn't do, and she said the same thing. I told her that it needs to be shipped back, and she won't help me with it (Won't have it shipped back or give me the receipts to have it shipped back).
However, even if I do get the paperwork required to send it back, It can't be repaired and given back to me in time to be turned in to the school.
So, If I don't turn it in because I don't have it, They charge me for the camera and I don't get to graduate until I pay it.
Or, if I return the camera broken like it is, they will still charge me for the whole camera (about $1,200), instead of just the cost of the lens (about $150).
And, I can't graduate in May if I don't pay it off.
What can I do?
Even though it was checked out to me, I don't feel that I should be responsible for its repair/replacement. I can understand if I dropped it and it broke, or if I did something to it to make it break, but it broke because of a manufacture defect..