Los Angeles, CA: I recently had someone use my debit card number to place 4 large orders on a website I had never heard about before. Because I was not able to use the card for my groceries that day I suspected something was REALLY wrong. So I ran home and went on line to find the charges there made that same day (minutes before). I called the bank's (WAMU) Customer Service Dept right away to report it and their Fraud Dept. actually called me to try and verify one more transaction the perpetrator tried to put through.
I sent e-mail after e-mail to the Bank's various contacts, called again and again and after being left on hold for over 1 hour was told to file a police report and fax it to the bank's Fraud Dept. I did.
Sooo, after all that was done the charges to my debit card were reversed, but the bank will not reverse the Overdraft charges. They claim the website should do that. ?????????????????
They are now sending threatening letters asking me to deposit money to cover the charges. What can I do? I will gladly pay for the real charges to my account that were there before the whole theft thing happened, but not the OD charges. How can they charge me for something I reported right away and they should have been able to stop payment on immediately?