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  1. #1
    Join Date
    Jan 2008
    Posts
    4

    Default Busted For Shoplifting At Wal-mart, But No Letter Or Fine

    I was stopped for shoplifting at a Wal-Mart in my area about a month ago. It was my first time and I was very cooperative with the personnel there. They had me sign a document saying that I would not go into any Wal-mart anywhere for the rest of my life, and told me that I would be receiving a letter in the mail in 2-3 weeks with information about my fine and a number to call to set up payment. The police were called, but it was made clear to me that this was completely a civil matter and that nothing would show up on any permanent records unless I did not pay the fine that was given to me. The police escorted me out of the building, and that was it. So a month goes by, and I still have heard nothing whatsoever from Wal-mart. No letter, no phone call (I gave them my cell number). I did some googling just a couple minutes ago and found a number on this website that another member had called for Wal-mart when he was caught shoplifting there. The number was 1-800-236-7428. I called the number, and got a voice saying you have reached Wal-mart's asset protection service, press 1 for English, etc., so I pressed one and got a guy in just a minute. I told him my situation, that I was told I would receive a letter but didn't and that I had gotten this number off the Internet, and he proceeded to ask me my name and what state I was stopped in, which I gave him. He couldn't find anything in his system at all, even after I gave him the address that I had given Wal-mart. He asked for my SS# and I gave him the last four digits, but he said he needed all 9, and I told him I wasn't comfortable giving that out over the phone. He then told me I could call the Wal-mart and ask for a case number or something to give him, and that was the end of the call.

    My question is, should I call the Wal-mart I was stopped at and see if they can give me anything, or just let it go? On one hand I don't want to have criminal charges posted, but on the other I'm not sure if there was some sort of glitch or they just didn't process my information. Has anyone been in this situation before or do you know what is supposed to happen? Any help is greatly appreciated

  2. #2
    panther10758 Guest

    Default Re: Busted For Shoplifting At Wal-mart, But No Letter Or Fine

    These letters can take time depending on how busy the Civil Recovery service is. What you can do is call Walmart ask them for the phone number of their Civil Recovery Service and ask them. Walmart Asset Protection wont have your answer on where your letter is of if its been mailed

  3. #3
    Join Date
    Jan 2008
    Posts
    4

    Default Re: Busted For Shoplifting At Wal-mart, But No Letter Or Fine

    Quote Quoting panther10758
    View Post
    These letters can take time depending on how busy the Civil Recovery service is. What you can do is call Walmart ask them for the phone number of their Civil Recovery Service and ask them. Walmart Asset Protection wont have your answer on where your letter is of if its been mailed
    I'll try that, but would Asset Protection have any record of an incident at all? When I called them the guy couldn't just find whether a letter had been mailed or not, he couldn't find anything at all.

  4. #4
    panther10758 Guest

    Default Re: Busted For Shoplifting At Wal-mart, But No Letter Or Fine

    He should have but that doesnt mean much other than he cant search well. Just call Store and ask for phone number of their Civil Recovery Service. Its that service that will mail you letter. This time of year is busy for shoplifting so the letter may take longer. This Service will have the Civil Demand request and can tell you the status of your letter

  5. #5
    Join Date
    Jan 2008
    Posts
    4

    Default Re: Busted For Shoplifting At Wal-mart, But No Letter Or Fine

    Ok, thanks for the advice. I'll give it a shot and post up an update when I get more info.

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