Hello. I live in PA and an incident took place in NY store. I was shopping at a well known store a couple on months ago, I wanted to purchase an item and there were not any on the shelf. There was lady in the isle with the item in her hands and I asked if she was going to purchase it. She responded that she wasn't sure. After waiting several minutes I decided that I was not going to wait any longer and I went on my way.
A short while later we (my sister, her neighbor, my daughter & my mother) decided that we were done shopping and went to the checkout. My sister turned to me and said: There goes that lady across the parking lot and she doesn't have the item with her" We then left the checkout and went back through the store, it was not on the shelf, but my sister found it abandoned in a cart with a bunch of other items. She removed it and brought it to me. I took it to the register & paid for the item and we left. Not really giving the whole thing a second thought.
Three weeks later we (my daughter, my mom & I) went shopping at the same store. It was a Fall Sale and the store was packed, lines long. Etc. We picked up the items that we wanted to purchase and stood in line.
When it was our turn the cashier said to me "Hey, your the one who stole from that lady" I said excuse me? She repeated it and I said I didn't steal anything and was confused as to what she meant. She repeated that I was thief. My daughter spoke up and said "Does she mean that item from that cart" The cashier said yes. I said, "I didn't steal anything" She said yes you did, this time louder. Everyone in the line heard this taking place. I told her she was offending me making a false accusation. I said that I purchased an item, I did not steal it. She said something about "You are a thief and you are going to hell" I told her several times that I was not a thief and to stop saying that. She turned to others in the line and said "This woman is a thief" I said I was not, if they wanted to give me a moment, I was certain that I had the receipt for the item I had purchased several weeks ago. The cashier said that lady came in and was "PISSED" and I was a thief and that was it. My daughter left the store in embarrassment (She is 16) my mom followed and I told them I wouldn't shop there anymore and walked out. My mom said I should see a manager and so I went back in. I asked to see the manager and she said fine thief.
The manager arrived and meanwhile my mom had come back into the store. The cashier started in a very loud voice saying "this is the woman who stole..." My mom told her to shut her mouth. The manager and I spoke, the whole time in line and several times the cashier continued to tell people in the line that I was a thief. The manager told her twice "ENOUGH" The manager agreed that I was not a thief, but did little to shut the cashier up or make it be known to other people overhearing this that I was not a thief. Apparently the lady left to go to the bank and get money for her purchase. She had intended on returning for the item. When she returned the item was no longer where she left it. I asked the manager how I was supposed to know that. Was I supposed to ask if every item was already spoken for before attempting to purchase and she said of course not. I said than how does this make me a thief? She said it doesn’t, but loud cashier spoke up again and said I was a thief.
I ended up just walking out because this was obviously not going to end, and the manager had NO control over the situation and I felt like hitting the cashier.
My daughter & mother said that several customers who were exiting the store were commenting on it like, "That's what you get when you are a thief" or "She's the one who stole and now wants to make an ass of herself" Among many more rude comments.
I contacted the police and they recommended that I contact corporate and inform them. The officer also said that I should ask that any and all actions taken in this matter be reported to me.
I did this.
After a long letter explaining the situation I sat and waited. After a week or so I emailed corporate. No response, another email, again no response, 4 emails later I get a call. The lady said she was Customer Service Manager and assured me that they were looking into it and she would call me right back with an update. That was 12 days ago. I called her several times and left several messages. She is not responding.
I am devastated over this whole incident. I am humiliated and embarrassed. I am not a thief and it doesn't appear that corporate gives a hoot.
I suggested that they view the security tape and they would surely see the entire incident.
So sorry that this soooo long winded, I just wanted to include most all info. The only things left out are the many times that I was called a thief. All the important info was included.
My question is should I sue? I am so sick of people not being held accountable for their behavior and this has definitely caused me sever anguish.
Please help with advice.
Not a thief in PA