My husband and his first wife had a personal loan together through his credit union. They also had a car loan there. In the divorce he was left with the personal loan and she got the car loan. He paid the monthly payment on it in July by going into the credit union and paying it. We found out today that instead of applying the $150 to the personal loan they applied it to his ex-wives car loan. She has since July re-financed the car and paid off that loan. The Credit Union told my husband that they can't/won't do anything to fix this and if he wants to get his $150 back to be put toward the personal loan he'll have to get it from his ex-wife (not likely to happen ). They also mentioned something about the car loan being a joint account back in July, even though they were divorced and legally the obligation is hers, and therefore it isn't their fault so they won't fix it.
Is there anything we can do about this? My husband plans on pulling all of his money out of his accounts there and moving to a new bank but he'll still owe that personal loan money. We're ok with paying off the loan, plan on doing it in the next few months, but we really feel like they need to fix this. They are currently reporting him as behind one months payment to the credit bureaus because they say he is a month behind when really he shouldn't be.
Oh and we're in Kentucky if that makes a difference at all.